What's the role?
Reporting directly to the Head of Tool Service Marketing and taking full ownership of Hilti’s strategic initiative ON!Track asset management service, this person will collaborate and support markets in North Asia (Hong Kong, Mainland China, Taiwan, Japan and Korea) on the service, product and operational management with the goal in driving sustainable and profitable growth through service differentiation.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
Service Management
Act as the regional process expert and ensure the team in all North Asia markets is well-equipped with:
- Conducting on-site consultative analysis per customers’ operations and future needs and make recommendations on how to best leverage ON!Track to drive operational excellence with detail calculations to showcase the saving and values to help uplift their productivity and efficiencies.
- Conduct training to customers and support them in deploying the software as well as partnering with external tagging partner.
- Conduct auditing on a regular basis to evaluate local market team competence and proficiency regarding on-site consultative analysis, training to customers, etc. and organize experience exchange, trainings, refresher when necessary.
- Facilitate the collaboration between global team and local market team for all ON!Track related matters.
- Offer support to local market customer service team during implementation and roll-out of the software.
Product Management
- Lead transformation in customers’ asset management process through wireless scanning & bluetooth technology & support roll out to all markets.
- Work closely with each of the markets in North Asia for regular software release and deep dive into current status and agree the right timing to deploy the changes per local requirements.
- Drive and support regular product launches in the North Asian markets.
- Keep abreast of the latest market trends and development in the market to secure Hilti’s positioning and competitiveness by understanding the competitor landscape and work with global team accordingly.
Operations Management
- Act as the bridge between global and local team and work with local markets on system upgrade on SAP for order management, pricing adjustment, product items update, etc.
- Support local markets on troubleshooting during the implementation, execution and daily operations.
We are thrilled to be recognized as the 4th Best Workplaces™ in Asia 2024 by Great Place to Work® Institute !
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
What you need is:
- Degree in business, marketing, software solutions or related discipline (MBA is an added advantage).
- At least 5 years of experience in sales / business development and strong in solution and consultative selling.
- Previous experience in product marketing or pioneer in service offering is an added plus.
- Strong proficiency in both written and spoken English and any of the local languages used in North Asia is preferred.
- Strong sense in understanding and deploying system and software and understanding of SaaS business model & digital transformation is a plus.
- Highly motivated, strong root-cause finding, detailed-oriented, dynamic, resilient in handling set-back and great at influencing others to work together towards same direction with problem-solving and strong winning mindset.
- Interested in developing a long-term career with the company.
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.
Click the "Apply Now" button and upload your CV.
Kindly note that only shortlisted candidates will be contacted for further steps.