What's the Role?
Reporting to the Head of Credit and Collection, you will be responsible to ensure that all receivables are reconciled with our customers and collected in a timely manner. And, also the process to follow up and engage with overdue customers adheres to the market organization's guidelines.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
The role involves achieving the credit and collection objectives of the organization and striking a balance between maintaining excellent working relationships internally with sales / externally with customers and ensuring timely payments.
The main tasks of the role include:
- Establish clear process of reconciliation of invoices and responding to relevant customer enquiries
- Analyze credit applications including evaluating financial information of the customers and determine credit eligibility;
- Support development of policies which follow customer service best practices but also ensures timely payments from the customers.
- Develop and monitor a credit control system in collaboration with sales, finance and executive team members
- Contact customers / liaise with sales where required to negotiate credit / payment terms on basis of such analysis.
- Provide transparency on the state of the books and timely communication to all relevant stakeholders with clear and crisp messages on next steps.
- Support in payment plans negotiation with consumers to ensure bad debts are reduced
- Responsible for timely trend analysis and building early warning system to internal stakeholders (Sales, Marketing, Executive teams as necessary) and proposed / implement changes to mitigate commercial risk to the business
- Participate in process improvement projects and support other management directives as prescribed with a balanced customer service approach but eventually to improve debt collection processes.
- Develop clear understanding of the risks associated to the job and follow the guidelines mentioned in internal control systems
- Able to moderate difficult negotiations professionally and to be able to positively influence the customers / internal stakeholders
Unlike the finance departments of other companies, Hilti's finance department employees are involved in every phase of their projects, from profitability calculations and risk planning to marketing, sales and delivery.
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
What you need is:
- University degree in the field of finance, business administration or related field
- 1-3 years professional experience within the Accounts Receivables / Credit and Collection role.
- Strong communication skills and fluency in spoken and written English.
- Extensive MS Office knowledge, specifically Excel, is a requirement. SAP knowledge is also a requirement.
- Experience in, and understanding of, financial statements, credit risk analysis, credit practices and procedures.
- Strong attention to detail and excellent follow-through skills
- The ability to work effectively in a cross-functional team environment.
- A willingness to streamline processes and adapt to changes.
- Motivation to learn, develop within the organization locally or internationally.
- Work effectively under pressure and achieve outstanding results within the deliverable timeframe and available resources.
- Show empathy and ability to handle conflict in a positive and constructive manner.
Why should you apply?
Year upon year we are recognised as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.
We look forward to receiving your application!
