Drive Growth. Manage Risk. Lead People.
The Credit & Collection (C&C) Manager leads a team of finance professionals to support the company in balancing customer
credit needs against the company’s credit exposure, by developing and implementing a Finance Value Proposition tailored to
the respective market with the potential to develop into a Chief Finance Director/Finance Director role in future.
This role has a significant financial impact on the business and holds responsibility for all aspects of the Credit & Collection
function, including developing and implementing credit and collections policies, managing risk of credit default against the
businesses, and communicating & training the organization in credit policy decisions. You will be stationed in South Africa for
two years, followed by an international development assignment.
What You'll do
As a C&C Manager, you will translate the company strategy into departmental targets, set ambitious targets and hold
yourself and your team accountable for delivering outstanding results. You will ensure customer satisfaction through onsite
visits, timely resolution of complaints, and the approval or recommendation of credit adjustments within defined approval
guidelines. You will lead and contribute to strategic departmental and cross-functional projects to support organizational
direction and strategy in areas of focus, including digitalization of internal and external processes, as well as creating value
added financial services.
From an operational perspective, you will ensure the rollout and execution of improvement cycles for the internal control
system and internal audit follow-ups for your area – you’re the champion for Internal Control systems within the Credit &
Collection team, as well as the Market Organizations. Managing relevant compliance checks related to accounts receivables
is part of your role, along with cash collection, credit application and payment allocations, and you will proactively monitor
the external environment, collaborating with Finance Business Partners to identify local risks & opportunities. You also
support Finance IT in improving our Credit & Collection software and processes by managing local testing rounds and
identifying new process improvement opportunities in close collaboration with the global process managers.
As a team leader, you will lead by example and in close cooperation with the sales management team to solve customer
related credit & payment issues, having the overall customer relationship in mind. You will use a variety of leadership styles,
to evaluate performance and development opportunities, and influence, educate, develop and support leaders in all
functions, to drive business performance to achieve the company strategies. With an entrepreneurial mindset, you’ll
challenge the status quo, taking calculated risks to drive and develop innovation from within, and proactively monitor the
external environment and translate relevant trends into the organization, to ensure agility and value creation.
What You’ll Bring
To be successful in this role, you will need:
- Bachelor’s degree or equivalent experience required.
- Master’s degree in business, Finance or related field preferred.
- 5 years’ experience in a Credit and & Collection role preferred; otherwise, related experience in finance, consultancy or
- Evidence of leadership and people management.
- Effective communication skills, including ability to structure clear presentations.
- Proficient English written and verbal communication is essential.
- The ability to simplify a financial message to non-finance stakeholders.
- Evidence of acting as a strategic business partner through influencing and interacting with key stakeholders across the
- Experience with an ERP system (SAP preferred) and strong Microsoft application skills (most notably Excel).
- High cultural awareness with an adaptive leadership style, which inspires and persuades.
- A strong business acumen together with pro-active behaviour, conceptual thinking and the ability to craft a direction.
- A strong passion for people – actively seeking to develop team members
- An entrepreneurial mindset, with the drive to make a difference
- To be geographically flexible; ambition to pursue an international career and a willingness to travel
What’s In It for You
At Hilti, you'll find a caring and performance-oriented culture where people are empowered to grow, take ownership and make a real impact. You'll have the opportunity to work on meaningful projects, collaborate with talented colleagues across the business and contribute to strengthening one of the world's leading brands in construction and engineering solutions
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
