Customer Service Representative
As a Hilti Customer Service Representative, you’ll combine expertise, empathy, and efficiency to handle inbound inquiries from customers and internal teams. You’re not just answering questions - you’re enabling builders, contractors, and teams to achieve their goals and keep projects on track. This role combines problem-solving with relationship-building, ensuring total customer satisfaction while driving profitable growth. Every interaction is an opportunity to influence buying decisions, strengthen partnerships, and represent Hilti’s commitment to service and innovation.
What You'll do
'- Provide excellent customer service by managing customer inquiries, processing orders, and ensuring timely issue resolution.
- Coordinate with internal teams to guarantee smooth operations and accurate follow-up.
- Maintain high service standards while building strong and long-lasting customer relationships.
- Contribute to customer satisfaction through proactive communication and continuous process improvement
What You’ll Bring
'- Strong customer focus, excellent communication skills, and the ability to manage multiple tasks efficiently.
- A proactive and solution-oriented mindset with attention to detail.
- The ability to work collaboratively with different stakeholders and maintain a high level of professionalism.
- Commitment to delivering outstanding customer experiences and continuous improvement.
What’s In It for You
Hilti is consistently recognised as one of the world's leading employers and a certified Great Place to Work across multiple countries. Our success is built on a diverse, inclusive culture where people from different backgrounds, experiences, and perspectives thrive together.
When you join Hilti, you'll find:
A culture built on collaboration, trust, and personal growth.
Opportunities to work with regional and global stakeholders.
Meaningful work that directly impacts employee wellbeing and experience.
Ongoing learning and development opportunities.
A diverse and supportive team where your contributions are valued
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.