Built on service. Driven by connection.
The Senior Hilti Store Team Lead is accountable for achieving profitable sales, as well as budget and inventory targets in a designated market or assigned store(s). As team leader, this individual must demonstrate strong team building and coaching skills, develop team competencies, and achieve team commitments. Also, this position will be responsible for organizing store coverage and providing local managerial functions that will serve to enhance and coordinate Hilti Store activities within the local sales team.
What You'll do
- Assist Regional Manager in source and select process
- Responsible for training and integrating new hires for the assigned Hilti Stores
- Coach and develop Account Managers in stores, including writing feedback
- Conduct Hilti Store Audits and prepare action plans to ensure Internal Control Systems (ICS) compliance
- Assist Regional Manager in performance management and corrective actions
- Serve as resource and operations expert for assigned stores
- Drive sales by ensuring team is executing key initiatives
- Responsible for training and development of new team members, and development of strong Strategies for Successful Selling (SSS) skills in all team members
- Coordinate merchandising, implementation of new product display, and promotional consistency within supported area
- Assist local sales management team incorporating Hilti Stores into local city plans
- Oversight of local Hilti Store operational budgets within supported area
What You’ll Bring
- At least two (2) years in the Hilti Store representative position or retail experience, required
- Field sales experience, preferred
- Bachelor’s Degree, preferred
- Proven learning agility
- Complete understanding of Hilti Store operations and all Hilti Channels, or a complete understanding of commercial retail operations.
- Proficiency in SAP and SFDC (Salesforce), required
- Previous leadership experience preferred; capable of proactively acquiring new Hilti customers by effectively communicating our value proposition and following through to close sales
- High level of motivation, initiative, and customer service
- Train Hilti Store Account Managers on Hilti strategy, product, customer service, process, and operational excellence
- Ability to adapt to a fast-paced, changing environment on a regular basis
- Strong mechanical aptitude and conceptual understanding of customer applications
- Excellent consultative selling, demonstration, and presentation skills
- Effective time management skills and organizational ability
- Self-leadership skills: independent, comfortable working with limited direction
- Proven ability to manage multiple tasks simultaneously
- Strong written and verbal communication skills
- May take and respond to emergency calls from Hilti security during normal Hilti Store hours and after hours
What’s In It for You
We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It’s why we haven’t gone through any waves of layoffs – even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It’s why most of our account managers come from a non-construction background. Success at Hilti comes down to teamwork and ability – the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another. This job is #LI-Hybrid, meaning it is field-based and requires daily customer in-person interaction with your home serving as your office location.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
