Work at the heart of operations—leading a team while partnering across functions to deliver best-in-class service.
As a Tool Service Center (TSC) Team Leader, you will combine technical expertise with people leadership. You will lead a team of around five technicians, focusing on their development, motivation, and performance to build a high-performing team.
You will work closely with cross-functional teams, including Customer Service, Logistics, Marketing, and Sales, to deliver best-in-class after-sales service. You will also contribute to internal projects to drive continuous improvement.
In addition, you will act as a process expert for Greater China, supporting the Regional Process Manager in enhancing operational processes and driving operational excellence across the region.
What You'll do
- Play a critical role in delivering Hilti’s best-in-class after-sales service, driving strong business impact through maintaining high service levels and quality
- Ensure effective cost control and value creation within the repair service by reducing repair failures and faults
- Lead and manage the Repair team across Hong Kong & Macau, ensuring consistently high service standards and sustained operational excellence
- Coach, train, and develop team members to strengthen capabilities and foster a culture of continuous improvement
- Influence and motivate the team to consistently achieve and exceed key performance indicators (KPIs) across quality, cost, and efficiency
- Drive optimization and continuous improvement of workshop processes to enhance productivity, efficiency, and service quality
- Foster a performance-driven culture focused on accountability, operational excellence, and customer satisfaction
- Gain regional exposure through participation in Greater China initiatives, including operational excellence projects and pilot testing of new processes
What You’ll Bring
- Degree holder in Engineering or related disciplines
- Minimum 3 years of experience in repair, maintenance, or operations management with previous experience in leading a team
- Understanding / ability to learn and manage the change by adopting new management processes (Quality / Costs / Efficiency/ training of team members); Change agent for lean repair process for the team & active driver of mid to big CIP projects; developing & executing training plans for assigned employees
- Solid understanding of service documentations and following requirements for diagnosis, repair and testing
- Understanding of quality management and Lean principles
- Customer oriented and understanding of service operations with proven success record of operational excellence and continuous improvement
- Fluent in both written and spoken English and Cantonese (Mandarin is a plus)
- Someone with potential and high ambitious to move to next level in their career
- Experience in SAP usage is an advantage
- Work location in Tuen Mun, close to MTR station
- Travel across Taiwan and Shanghai, if any
What’s In It for You
- Long-term career development opportunities
- Birthday Leave, Voluntary Leave, Family Care Leave
- Medical insurance covering spouse and dependents
- Additional MPF voluntary employer contribution
- Annual year-end bonus
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
- We are committed to having all applications reviewed by a human and while nobody is infallible, we stand by our people centric approach to everything we do
- Once you submit your application you can expect to receive automated notifications from our system (triggered by our recruiting team)
- Applications that do not make it to the interview stage (with a hiring manager) will not receive personalized feedback
- Our end-to-end recruitment process (including evaluation time and interviews) may last between 3 and 6 weeks. You can expect to hear back from us within 2-3 weeks (on average) regardless of outcome
