The role supports the growth of software and services at Hilti by collaborating with local, regional, and global partners, researching new business opportunities, and working with sales teams.
The purpose of the role is to assist in growing and supporting software and services with local, regional, and global partners at Hilti. The role involves researching new business prospects by running customer surveys for product development and working with sales teams to develop local strategies. The job holder needs to maintain knowledge of assigned product portfolio and related services. Scope: Anchor job in Solution Selling structure. The Service Consultant is the “Service Business Partner” of Account Managers in the field, helping them develop their skills in phase of pre-qualification and in selling an on-site analysis on their Focus Customers.
From the on-site analysis onwards, the Service Consultant becomes a “Solution Consultant” by helping customers in identify opportunities and designing a tailor-made solution that will both create value for the customer while reinforcing the perception of Hilti as a top partner in the eyes of the customers, as to improve the business relationship between both parties.
The position covers the following geographical areas: Northern Greece, Epirus, Thrace, Thessaly, and the Dodecanese; therefore, approximately 3–4 overnight stays outside Thessaloniki are required per month.
What You'll do
- Focus on business development of Hilti software & services in a defined geographic area among current and prospective customers
- Analyze sales results, review customer fact base, identify key trades and customer potential to develop tactical sales strategy
- Coordinate efforts of entire team of Account Managers, Area Sales Managers and marketing team members with a goal of improving market reach of Hilti software & services
- Provide the sales organization with product expertise and support resources to support local community
- Provide customer consultation, analysis, and expertise on challenges in asset management
- Plan and participate in trade shows and other industry events
- Visit construction jobsites and offices to demonstrate Hilti's value proposition to key stakeholders within customer’s organization
- Support launch of new products to customers and team members by acquainting them with product feature benefits and solution functionality
- Communicate with customers to identify new market opportunities relevant to local market
- Maintain knowledge of assigned product portfolio and related services (i.e. Fleet, LTS, etc.)
- Facilitate start-up as well as ongoing training for new and existing customers Prepare MSA for launch; participate in sales team training with software & services support team
- Assist with training of new field specialists and assist with launch readiness in their MSA
What You’ll Bring
- Bachelor Degree Α.Ε.Ι or Τ.Ε.Ι (Management, Marketing, Civil or Mechanical Engineering, Electrical Engineering)
- 2-4 years min experience in B2B field (service sector) would be preferred
- Ability to work in a cross-functional Team environment: Marketing, Sales and 3rd party service provider
- High level of computer handling skills such as MS Office Suite and smartphones
- Excellent written and verbal communication skills
- Demonstrated analytical, problem-solving and organizational skills
- Leadership skills, ability to engage people on different levels, internally and externally
- Strong active listening skills with developed commercial sense
- Strong interest in software and skilled in Microsoft office suite
- Willingness to travel, working autonomously in a field based role, managing your own time.
- Drive to develop strong and sustainable relationships both internal and external
- Excellent knowledge of English Language
- Car driver's license
What’s In It for You
- Continuous investment in employee development across functions, geographies, and expert career paths.
- Access to diverse trainings and promotion opportunities tailored to individual strengths.
- Clear success criteria with jointly defined business and development goals.
- Ongoing feedback, reviews, and coaching with team leaders.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
