What's the role?
We are looking for an open-minded, communicative and technically competent IT Service Desk support specialist to strengthen our onsite team, which offers our employees competent advice on various IT topics.
Who is Hilti?
Hilti is a global leader organization in the building and construction industry, where innovation, quality and sustainability are at the core of everything we do. Our expert consultancy and cutting-edge solutions help improve our customers’ safety and productivity, day after day.
But Hilti is much more than that. What truly sets us apart is our team, a group of professionals who constantly push beyond their limits. Our mission is clear: " Make Construction Better" , and we are committed to achieving it every single day.
We know how to recognize and nurture talent, and our 5th place in the 2025 “Great Place to Work” ranking list is proof of that!
At Hilti, we are deeply committed to fostering an inclusive workplace that celebrates diversity in all its forms. We welcome applications from individuals of all backgrounds, identities and experiences, because we believe that the best ideas are born from the meeting of different perspectives.
What does the role involve?
You will support the IT Team providing support for our employees for the entire landscape of IT services including hardware, digital workplace, systems and applications, equipment, etc. as well as support to follow established processes in managing incidents and service requests throughout their lifecycle.
In your role you will be part of Service Desk Team.
We want your thirst to learn, courage to challenge and desire to improve things, including yourself.
What do we offer?
You will have at your disposal all the necessary tools to obtain outstanding results: supporting team, training possibilities, and a unique network in the company. The possibilities to prove yourself through roles that will carry increased responsibility will be there and you will grow professionally through constant contact with the professionals from the sector.
What you need is:
IT Diploma (a IT Bachelor’s Degree or Similar is considered a plus)
Good knowledge of Italian and business fluency in English (C1)
Teamwork and resilience
Hands-on knowledge of Windows 10 operating systems, Active Directory, Microsoft Office suite/ Office 365, Skype for Business
Familiarity with video conferencing and other audio/video equipment and technologies
Why should you apply?
You will have the possibility to showcase your attention to detail, and data interpretation abilities.
Your service orientation attitude, open-mindedness, teamwork, courage and commitment will fit our team perfectly. If you love challenges, we look forward to receive your application.
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