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Intern - Customer insights (m/f/x)

What's the role?

You will play an active role in strategic projects aiming to identify opportunities and support business decisions. Together with experienced business partners you will contribute to the brand and product development, by implementing new ways of discovering insights and translating them into business recommendations, which will be used by the senior management on a global and local levels. This will help to drive key actions aiming to sustainably create differentiated products and win customers loyalty.

Start date: optimally March 2025, duration for at least 5-6 months.

Who is Hilti?

For the sixth time in the past 11 years, Hilti has been named one of the best employers by Great Place to Work.
What began as a family business in 1941, founded by brothers Eugene and Martin Hilti, has become a leading industry player with over 120 locations worldwide and a workforce of more than 33,000 colleagues. Our incredible journey, from humble beginnings to a global powerhouse, is a shining example of the rewards of a hard-working and dedicated team.
At Hilti, we provide leading-edge tools, technologies, software, and services for the global construction industry and beyond. Our purpose is making construction better based on a passionate and inclusive global team and a caring and performance-oriented culture.
We invest a substantial amount of our annual profit to the Hilti Foundation, which focuses on initiatives that empower people to live independently and autonomously, contribute to building stronger societies, and create networks of competent partners to achieve sustainable and scalable impact.

What does the role involve?

As intern in our department, you’ll be part of the Customer and Market Insights team.
You will work on ad hoc market research and analytical projects to ensure customer centricity in the product development process and you will also support the tracking of customer loyalty.

Your key responsibilities will include:
1) develop and drive the use of social media analytics across the company to derive customer insights
2) support international market research and analytical projects to uncover customer insights, around portfolio management and customer satisfaction
3) present the outcome of your analysis to the multifunctional teams, to impact business decisions

CAREER - Our global head office is a multicultural workplace extraordinaire, with 55 different nationalities working with a shared set of values and mindset

What do we offer?

Joining more than 2100 colleagues from over 70 nationalities at one of our headquarters locations in Schaan, Nendeln, or Buchs is more than a career move. It’s your opportunity to enjoy the energizing, alpine lifestyle - where Liechtenstein, Austria, and Switzerland seamlessly meet.
Share your interests and become a part of one of our employee groups leading change locally, for example, supporting female empowerment or the LGBTQ+ community or joining a leisure group for a Wednesday mountain bike ride or tennis match. If you are passionate about giving back to the community, we have various opportunities to volunteer through our engaged beyond business program locally and internationally.
Additional benefits of our headquarters location include shared e-bikes for your commute, an on-site gym, three restaurants, language courses, learning and development training opportunities, tax insurance, financial guidance, child care, relocation and spousal support, and more. 

What you need is:

  • Enrollment for the whole internship period in a Bachelor/Master’s program in business, marketing, sociology, psychology, market research or related fields
  • Analytical skills (working with multiple data sources, market research experience is a plus), project planning and priority setting
  • Passion for modern technologies and digitization in marketing
  • Internship experience, international experience (internship and/or exchange)
  • Ability to teamwork, effectively present and communicate in English
  • Engagement in extracurricular activities, high motivations and level of energy

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you have no knowledge of construction, that is fine with us. We are more interested in your ability, commitment and drive to succeed.


We take our time to get to know you. As part of your recruitment process, you will get to talk to your internship coach as well as your HR Manager who both can answer some of your burning questions.

Hilti is an equal opportunity employer.