Tool Service Technician

Restoring Hilti tools to peak performance with speed, precision, and a commitment to excellence.

Maximize productivity within Repair Operations while delivering high quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool. Provide best-in-class tool repair service in support of Hilti’s Tool Service value proposition.

What You'll do

• Functional leader and repair expert on 1-2 tool groups (tool families).
• Maintains superior technical knowledge and skills through continuous professional development by studying & reviewing on-line repair manuals, schematics, & technical files.
• Performs high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems.
• Complete understanding and adherence to repair standards while also ensuring Repair Technicians in assigned tool group use the Tool Service Platform and follow all standards.
• Conducts final functional & safety testing after every repair to ensure customer safety.
• Through continuous inventory, accurate picking of spare parts, & identifying & increasing inadequate safety stock levels, assists in maintaining adequate parts inventory & ensuring best-in-class repair service to Hilti customers
• Provides data & information to Hilti quality & product managers that are used to identify potential improvements to the overall quality & safety of Hilti tools.
• Maintains work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner.
• Continuous and accurate levels of inventory ensuring achievement of spare parts accuracy targets within operation.
• Leads by example and promotes a cohesive team-oriented environment
• Determines Repair Center priorities in order to maintain same day turn-around-time while providing quality repair service.
• Assumes ownership role for assigned tool work group(s) to maintain standards and achieve high performance
• Identify, promote and execute continuous process improvements for repair center operations
• Contribute to the Company’s financial success through COGS control, process improvement and cost containment throughout the repair process
• Complete execution of repair standards throughout workshop
• Promote and execute actions which support Hilti’s business strategy
• Identifies stock shortages & wrong min/max levels, & works with materials management & the
• Spare Parts Warehouse to correct ensuring spare parts availability & Hilti’s Lifetime Service commitment
• Responsible for local on-site training and assists Regional Repair Expert with assigned tasks
• Participation in regional or global workbench summits
• Performs other duties as assigned by manager

What You’ll Bring

• High School Diploma/GED or equivalent experience required
• Minimum two (2) years’ mechanical/electrical repair experience or electric component assembly experience, required
• Experience using Windows applications preferred

What’s In It for You

In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including:

• Medical/Dental/Vision effective the first day of the month following employment
• Team member Only coverage premiums paid by Hilti
• Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
• Business Travel Accident paid by Hilti
• Basic Dependent Life Insurance paid by Hilti
• Option Life, AD&D, and Critical Illness for team member and dependents
• Short-term Disability paid by Hilti
• Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
• Generous Paid Time Off policy and holidays including two days to give back to your local community
• Paid parental leave, sabbaticals, military leave
• Up to five days per year of back-up daycare
• Employee Assistance Program (EAP), company-paid wellness screenings
• Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Working conditions
Combination of normal office and workshop conditions.
Adverse Work Conditions:

• Workshop environment subject to heat, cold, noise, dust, and other particles
• Must have the ability to use hand tools and equipment to disassemble and assemble power tools

• Must observe and abide by all safety regulations as required by Hilti and Occupational Health and Safety Standards (OSHA)
• Must wear steel toe boots, safety glasses, safety vest, and other safety equipment, as required, when working in the facility and/or operating machinery

• Occasionally lift up to 70 lbs.
• Stand for long periods of time and perform repetitive reaching, bending, and climbing.
• Must be able to stand for up to 8 hours daily while performing tool repairs at workstation