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IT Business Analyst – SAP Order Entry (m/f/x)

What's the role?

Become a part of Hilti’s Global IT team where you will work in a 2 tier ERP environment consisting of one of the largest S/4 HANA implementations in the world, and SAP Business ByDesign. As an IT Business Analyst, you will be in charge of different techniques and technologies enabling an efficient and accurate way of processing customer orders coming from multiple channels, such as account managers, Hilti stores, e-business and customer service.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software, and services for the global construction industry, and beyond. At Hilti strong customer relationships create solutions that build a better future, where there is pride and a sense of belonging across our 120 global locations. It’s where people explore possibilities, leverage their potential, own their personal development, and grow lasting careers.

The Global IT teams, operating from our technology hubs in Switzerland, Malaysia, and the USA, work closely together by translating the latest IT innovations into sustainable, value-creating solutions & services for our customers.

What does the role involve?

As an IT Business Analyst, you identify the business partners’ needs, and gather and refine business requirements. You implement Global IT solutions by using emerging techniques and technologies, creating responsive solution design, integrating cloud and on premise solutions, providing quality assurance, and preparing documentation.

You evaluate potential IT solutions based on business demand and assess economic and operational feasibility of the implementation. With a user-centric approach and in close partnership with service providers, you drive the design and implementation of long-term initiatives in alignment with Hilti’s strategy of driving customer engagement.

You work closely with IT stakeholders such as software engineers and solution architects. You also partner up with our marketing and sales business community to evaluate, implement and test new business requirements, with the goal of innovating the way we process customer orders. Furthermore, you are given the opportunity to proactively identify and suggest new business processes and system enhancements, while also acting as a mentor to more junior members.

93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

What do we offer?

You will be working with a team of people striving for excellence, with an open, inclusive, and supportive culture. Leverage your expertise and the autonomy you will get to identify the best technological solution for the customer. See the direct impact of your work.

Come to a place where you will own your development and career journey.
Work close to your colleagues at the office in Buchs, Switzerland, near our corporate headquarters in Liechtenstein.

Enjoy the variety of healthy food from the campus restaurants, keep in shape at the in-house gym, or commute with our e-bikes free of charge. You will be amazed what the alpine life has to offer.

For the full range of benefits, take a look at

What you need is:

  • Master’s degree in Information Systems, Computer Science, Business Administration, or related fields
  • At least 8 years of working experience as a Business Analyst / SAP Consultant
  • Deep knowledge and proven experience in configuration and customization in SAP S/4 HANA SD module, with focus on sales order processing
  • Strong analytical, problem-solving, and organizational skills
  • Excellent communication skills, including ability to work with global partners

Why should you apply?

We have an excellent mix of people which believe makes for a more vibrant, more innovative and more productive team. Success at Hilti is down to teamwork and ability, no matter what your background is.

Does this sound like you? We look forward to your application! For further questions, please feel free to contact the hiring manager Katharina Haugg, Cohort Lead Business Analysts, via LinkedIn

*For non-EU / EFTA citizens: Please state your eligibility status to work in Switzerland / Liechtenstein and note that if you do not own a valid Swiss / Liechtenstein work permit, Hilti cannot guarantee your final employment due to authority regulations.

Learn more about us:

Learn more about our Global IT Competition here :

Learn more about life at Hilti Headquarters:

Hilti is an equal opportunity employer.

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