IT Business Analyst – SAP Sales & Distribution (SAP S4C)

What's the role?

Are you an experienced IT professional passionate about digital transformation and SAP S/4HANA Public Cloud? Join our team at Hilti as an IT Business Analyst, where you’ll play a pivotal role in shaping the future of our SAP S4C initiatives. Leveraging your expertise in SAP SD, you’ll drive process optimization, enhance system performance, and support module implementations across our global landscape. You’ll contribute to the delivery of seamless customer experiences by applying user-centric design, working with both cloud and on-premise solutions, and embracing agile methodologies to implement and support our global product offerings.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner in productivity, safety, and sustainability, we provide innovative solutions that shape the buildings, roads, and infrastructure essential to daily life. At Hilti, careers are made real by empowering you to explore the possibilities, maximize your potential, own your development, and create meaningful impact every day.

What does the role involve?

Hilti Fleet Management is a strategic service offering designed to help customers manage their construction tools efficiently. As an IT Business Analyst – SAP SD (Sales and Distribution), you will be responsible for translating business requirements into sustainable, value-adding solutions. A core focus of your role will be to shape and implement Order to Cash (OTC) processes on the latest SAP ERP S/4HANA Public Cloud platform. You will develop a deep understanding of Hilti’s business processes and IT landscape, contributing to user stories that reflect the full end-to-end user journey. Working in an agile environment, you will actively support backlog refinement, testing, and issue resolution. Additionally, you will be involved throughout the entire product lifecycle - from monitoring solution adoption and providing support via ServiceNow, to managing tickets and troubleshooting issues. You will also contribute to the global Business Analyst community by sharing knowledge and continuously improving our ways of working.

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.

What do we offer?

We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• A caring and performance-oriented culture.
• A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
• Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
• Click on the link to know more Kuala Lumpur | Hilti Careers

What you need is:

To help you succeed, we’ll provide you with everything you need so that we’re driving impact together from day one. You’ll find a stable working environment, exceptional support, learning and development, and a great team around you. Here’s what you’ll need to bring with you:

• Bachelor’s Degree and/or Master’s Degree in Information Technology, Computer Science or other relevant education.
• 2+ years of experience as an SAP Consultant or IT Business Analyst in SAP ERP module SAP SD (Sales and Distribution), preferably S/4HANA Public including interfaces with other systems (e.g., SAP Subscription Billing)
• Experienced in working with software development tools (i.e., Atlassian stack, JIRA, Confluence).
• Strong interpersonal skills and the ability to connect with global partners to build bonds, inspire, influence, and accomplish goals.
• Demonstrated multi-tasking ability, self-motivation, quick learning agility, and ability to meet deadlines.
• Ability to effectively work with team members & customers around the globe in a virtual environment.
• Strong proficiency in the English language, an agile mindset, problem-solving skills, and a willingness to embrace change & new technologies.

Why should you apply?

We know you have plenty of choices when it comes to your career. What makes Hilti stand out is our people. We pride ourselves on fostering an inclusive, caring and high-performing culture that embraces diversity in all its forms.

At Hilti, everyone has the opportunity to thrive. We welcome qualified candidates from all backgrounds and provide equal opportunities. What truly sets you apart at Hilti is your passion for teamwork, willingness to learn and grow, and drive to make an impact.

Whether you're in finance, marketing, product development, or any other team, your work directly contributes to advancements that make construction sites safer, more sustainable, and more efficient. Bring your unique perspective to a team that values what makes you you. Together, let's make construction better and build a better future for everyone, everywhere.

Join us in making construction better.
Apply now.

Learn more about us:  https://careers.hilti.group/en
Learn more about our recruitment process: https://careers.hilti.group/en/candidate-interview-preparation/