What's the role?
We are looking for an IT Business Analyst in our Sales and Marketing IT department. In this role, you will contribute towards building the future of Hilti’s territory management with an end-to-end solution on Salesforce CRM. The solution will optimize our sales approach bring a substantial impact to our customer interaction and sales. You will be collaborating closely with business stakeholders, various IT teams, and external partners such as Salesforce to bring out the full potential of the platform’s capabilities. On top, you will address complex requirements and challenges to help Hilti achieve our vision of globalizing and transforming Territory Management across all our global markets.
What You'll do
At Hilti, we build direct customer relationships with our customers by assigning the right salesperson (with the right territory) to the right customer. We do this with a Territory Management tool that optimizes customer-to-territory assignments. As a Business Analyst, you will be delivering direct business impact by enabling our Hilti sales force to collaborate and thrive in built-to-win territories with the highest probability of success. This ultimately contributes to the growth of our engaged customers worldwide. In this role, you own, manage, and iteratively develop Territory Management solutions built on Salesforce CRM. You will be working closely with international business and IT counterparts in a Development Scrum team. You identify, analyze and implement business requirements for innovative Territory Management solutions on a global scale based on user needs and strategic requirements. You also have direct access to end-users to map out their workflows, identify pain points, and propose solutions to drive productivity and intelligence in their daily work. By advocating Territory Management solutions and managing stakeholders throughout the global matrix organization, you interact with all IT functions as well as internal and external business partners. Join us and be part of the team collaborating in a leading-edge work environment and help us continue to outperform our competition.
What You’ll Bring
To help you succeed, we’ll provide you with everything you need so that we’re driving impact together from day one. You’ll find a stable working environment, exceptional support, learning and development, and a great team around you. Here’s what you’ll need to bring with you:
- A Bachelor’s or Master’s degree in Technology/ Business-related fields
- 5+ years relevant work experience as IT Business Analyst
- Sales and Marketing related IT background with experience in Salesforce CRM and Salesforce CRM Analytics; exposure in SAP ERP is a plus
- Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
- Experienced in planning and coordinating solution rollouts/ go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner
- Strong analytical and problem-solving orientation; leadership and project management experience preferable
- Strong interpersonal skills and team player approach with the ability to connect with global partners to bond, inspire, influence and accomplish goals
- Have worked in an international environment
- Fluency in spoken and written English
What’s In It for You
We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:
- A caring and performance-oriented culture.
- A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
- Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
- Click on the link to know more <a href="https://careers.hilti.group/en/where-we-are/kuala-lumpur-malaysia/">Kuala Lumpur | Hilti Careers</a>
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Join us in making construction better.
Apply now.
For further questions, please feel free to contact Fennie Lee: <a href="https://www.linkedin.com/in/fenniejxlee/">https://www.linkedin.com/in/fenniejxlee/</a>
Learn more about us: <a href="https://careers.hilti.group/en">https://careers.hilti.group/en</a>
Learn more about our recruitment process: <a href="https://careers.hilti.group/en/candidate-interview-preparation/">https://careers.hilti.group/en/candidate-interview-preparation/</a>
