What's the role?
The purpose of the role is to implement the end-to-end repair service process, excluding Repair Time Effectiveness (RTE)/Repair Time Standard (RTS) processes, within the local Tool Service Center (TSC) based on global standards (GPMS). Responsible for implementing best process practices for the end-to-end process and driving lean implementation. Coordinates technical system aspects and engages with Market Organizations and Regions. Supports one large Tool Service Center or multiple small/medium Tool Service Centers on After Market Service processes.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
- Indirect supervision of four (4) to six (6) warehouse workers, TSC coordinators, operational support specialist.
- Oversees all Tool Service Centers related processes (with exception of repair processes).
- Work closely with Team Leads and Tool Service Center Manager to identify workload trends and daily priorities,
- Maintain SAP processes in compliance with Internal Control Systems (ICS), must be proficient in SAP systems.
- Responsible for training of support team personnel on receiving, shipping processes.
- Facilitate open communication between other Tool Service Center operations in order to achieve outstanding results and share best practices.
- Coordinates the routine maintenance and calibration of Tool Service Center equipment.
- Oversee all support team (TSC warehouse workers, coordinator, operational support specialist) activities including receiving customer tool repairs, sorting/distributing tools to various work groups, shipping completed repairs, receiving fleet tools for collection along with Tool On Demand (TOD)/Premium Tool Pool (PTP) tools, and recycling process.
- Maintain a continuous improvement mindset and make recommendations to management regarding process improvements, including technologies that may apply to the support processes within the Tool Service Center.
- Collaboration with regional team on process and project implementations.
- Additional duties as assigned.
Last year, 89.2% of all first-year hires stayed with the organization.
What do we offer?
In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
What you need is:
- High School/GED required.
- A minimum of three (3) years of operational experience in a tool service operation/spare parts warehouse, required or technical degree, required.
- Demonstrated ability to lead and motivate a team-oriented workforce, preferred.
- Demonstrated ability to lead and motivate a team-oriented workforce.
- Proven experience managing personnel and expenses to meet operational objectives.
- A creative, energetic individual who thrives in a dynamic, fast-paced, customer-focused environment.
- Ability to recommend, introduce, and/or implement new technologies to improve the efficiencies and economics of the spare parts warehouse processes.
- Unsurpassed focus to satisfy every internal and external customer on a daily basis.
- Must be detail-oriented and well-organized.
- Strong knowledge of PC and software applications (MS Office, SAP).
Why should you apply?
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
