What's the role?
As a Repair Team Leader at Hilti, you are responsible for managing a team of technicians who are tasked with repairing Hilti tools, ensuring that they are able to provide a high quality, fast and efficient service to our customers.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating products and solutions that are Making Construction Better. Where a passionate and inclusive global team of 34,000 employees across more than 120 countries is exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti Great Britain has been consistently recognised as a top employer for nearly two decades and is currently ranked in top 20 UK’s Best Workplaces by the Great Place to Work institute.
What does the role involve?
The role involves establishment of a culture that improves and implements ideas, standard behaviours and changes in the Tool Service Centre (TSC). The job holder needs to recruit team members and constantly engage the team to drive performance.
We are proud to have a long-term bonding with our employees: More than 30% of our employees have been part of the Hilti family for over a decade.
What do we offer?
We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:
Genuine career advancement (more than 80% of all leadership roles are filled internally)
- 6% employer pension contributions
- Private Health Insurance and Employee Assistance Programme
- Company vehicle and fuel card for sales roles
- 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
- Paid leave to work on charitable projects
- Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
- Different ways to work flexibly, including working from home and compressed hours
- Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
- Trips to locations such as Milan, New York and global HQ for high performers across all teams
What you need is:
- Previous supervisory experience and exposure to training others is ideal
- Precise solution oriented character with strong sense of achievement and willingness to drive change proactively
- Enjoys problem solving/investigation of system discrepancies/anomalies
- People oriented with ability to influence team members with different needs to gain their commitment and support to resolve customer problems
- Experience in process excellence and system specifications within Hilti (SAP R3, SAP AMS, SAP Equipment), MS-Office (Excel, Access, Word, Outlook)
- Understanding / ability to learn new management processes (Quality / Costs / Efficiency / Audit team members / training of team members)
Who should apply?
We have an excellent mix of people. Success at Hilti is down to teamwork and ability, no matter what your background.
Please DO NOT apply for multiple roles - the team will assign you where your skills are the best fit.
Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds.
**SALES ONLY**
If you meet the requirements of the role you'll be invited to complete a fun online assessment and a short pre-recorded video interview - please look out for this in your junk mail as it can end up there!
If you need any support with your application please contact gbcareers@hilti.com.
Once you're in the formal process, there are three stages – a first interview with a Regional Manager, a day-in-the-life 'field ride' to give you a real feel for the job and a final interview with a Sales Director. We'll also pay your expenses if you have to travel to meet us.
If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.
Hilti is where your best belongs. We are an equal opportunity employer and value the contributions of all our team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion or family status.
