What's the role?
The role of Hilti North America (HNA) Strategic Account Manager (SAM) is to own the relationship of the customers within a specific region that represents the largest opportunity for large customer business. This role is responsible for developing executive relationships in partnership with the regional manager and division manager. This includes developing strategic direction and gaining share of wallet through specific strategic initiatives and solutions offerings. This position coordinates the collaboration of the Hilti team and owns the task of developing relationships up, down, and across the customer’s organization. The incumbent in this role will deeply understand Hilti’s product, software, and service solutions. The SAM will work upstream to deliver value (improve business processes / work methods), establish Hilti as a trusted partner and position Hilti for sustainable and accelerated growth. The SAM will cover approximately 5-6 large accounts in the New England market.
Who is Hilti?
Hilti is making construction better by fulfilling our customers' promise as being the best partner for productivity, safety, and sustainability. We challenge norms to bring innovative, top-of-line solutions to the global construction industry, and beyond. Hilti is where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
• Make outside, face-to-face sales to an assigned set of customers, often through direct assignment within a geographic area while strengthening the company’s position or market shares within the assigned group of accounts
• Build account development plans for up to ten hierarchies to drive key strategic topics, project and account standards on local opportunities
• Work under the guidance of strategic business developers to implement framework agreements locally
• Demonstrate consultative selling; collaborate with the customer to analyze and assess the need for a product or service
• Demo Hilti products and services in person, face-to-face, with customers.
• Identify the key roles on a jobsite and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companies up to c-level executives.
• Collaborate with a variety of departments (materials management, logistics, credit, marketing, technical services, and customer service)
• Care for and maintain company assets, e.g. company provided vehicle, van inventory, laptop, and smart phone to minimize loss due to damage or loss inventory.
• Participate in construction industry trade organizations to build relationships and network of contacts as well as understand local competitor value offerings in relative trade.
For the past 19 years, Hilti North America has been consistently recognized in Selling Power’s Best Companies to Sell For.
What do we offer?
In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.
What you need is:
• Bachelor’s Degree or equivalent work experience, required.
• Five (5) year prior direct sales experience working directly with customers, required.
• Demonstrated success as an outside sales account manager or developing key customer accounts, required.
• Ability to effectively present and influence C-Suite Executive, required.
• Ability to build relationships and work effectively with all levels of an organization to drive strategy, influencing owner and generating revenue, required.
• Extensive experience with Salesforce.com platform as well as disciplined execution on SFDC, required.
• Proven ability working on strategic projects that have a longer-term focus.
• Experience with reading and understanding construction documents, preferred.
• Previous experience of preparing professional sales presentations and quotes for customers required.
• Demonstrated abilities with speaking with and selling to senior or executive level leaders in various organizations.
• Ability to thrive both independently and in a team environment, required.
• Strong communication, relationship building and networking skills, required.
• Excellent collaboration skills driven by strong communication skills and business understanding.
• Proficient computer skills including MS Office Suite and smartphones, required.
• Must maintain a professional business appearance in accordance with HNA dress policy at all times
Why should you apply?
We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
