What's the role?
The Network Expert governs reliable and efficient network operations across regions. This role involves providing support for network issues, troubleshooting, and escalating to engineering teams when necessary. Network Experts actively participate in global and regional projects, offering technical insights and implementation support, while also serving as a liaison with engineering teams to align on product and design changes.
Who is Hilti?
Join Hilti – A Great Place to Work 2024 & ranked as Asia’s 4th Best Workplaces.
At Hilti, innovation drives everything we do. We’re committed to improving productivity, safety, and sustainability in the global construction industry and beyond. Our strong customer relationships help us create solutions that truly build a better future. With over 120 locations worldwide, we take pride in fostering a deep sense of belonging that extends into our lives and homes .
At Hilti Asia IT Services, we’re at the forefront of digital transformation in construction, aligned with our mission of Making Construction Better. As the IT backbone of Hilti, we empower over 34,000 employees across 120+ countries, delivering cutting-edge solutions to enhance productivity globally.
Based in Malaysia, we collaborate with global teams, utilizing the latest technologies in software development, analytics, IT infrastructure, and design engineering to drive transformative initiatives.
Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
Come be a part of our journey and make a lasting impact!
What does the role involve?
The Network Expert in the IT Delivery team is involved in first and second level support for operation and complex network issues, including troubleshooting and escalation. They manage network infrastructure such as WAN, Gateway, Network Authentication Control, core switches and server room, ensuring high availability and performance. Their role includes coordinating with vendors, handling incident and request management, and contributing to network-centric projects like tech refreshes and global network rollouts. They collaborate across regions, share knowledge, support onboarding, and align with engineering teams to drive efficiency, automation, and strategic improvements.
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.
What do we offer?
At Hilti, we believe in a caring and performance-oriented culture. Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority. Click on the link to know more https://careers.hilti.group/en/where-we-are/kuala-lumpur-malaysia/
What you need is:
- Minimum a Bachelor’s degree in Computer Science, Information Systems / Technology and holds a CCNA or equivalent certification.
- Over 5 years of global IT support experience with strong proficiency in workstation, network, and infrastructure hardware, alongside 3+ years of hands-on networking experience with Juniper, Cisco (Layers 1–3) and SDWAN.
- Familiar with automation tools (Ansible, Terraform), enterprise monitoring platforms, and basic programming (Python preferred). Skilled in documenting incidents, resolutions, and scalable processes.
- Proven track record in project leadership and stakeholder engagement, with structured, proactive, and independent working style.
- Excellent interpersonal and communication skills across all organizational levels, with a strong team-oriented mindset and ability to coach and share knowledge.
Why should you apply?
At Hilti, we’re leading the digital transformation in the construction industry. With our innovative technologies, we’re pushing the boundaries of what's possible—whether it's through advanced software development, data-driven solutions, or state-of-the-art IT infrastructure. By joining our team, you’ll be part of a dynamic environment where technology meets real-world impact, enabling smarter, more efficient, and safer construction processes worldwide.
We offer:
• Cutting-edge projects that utilize the latest in AI, cloud computing, and advanced analytics.
• A chance to work with global teams on solutions that are shaping the future of construction.
• Continuous learning and development opportunities to grow your skills in the rapidly evolving tech landscape.
If you’re passionate about technology and ready to make an impact in an industry that’s critical to shaping the world around us, Hilti Asia IT Services is the place for you!
Interested for the role?
Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to a telephone interview.
If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.
#JoinHiltiAsiaITServices
Looking forward to hearing from you!
