What's the role?
Are you looking for a graduate programme, with an award-winning employer, that will challenge you to reach your full potential?
We’re looking for high-performing graduates to drive our business forward and become future leaders within our Channel Sales Division.
Show us that you have what we’re looking for, and in return we’ll provide you with world-class training to support you in taking your career to the next level with a Great Place to Work certified employer.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers with Tooling and Software solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
We’re proud of our caring and performance-oriented culture at Hilti and we’ll ensure you have all the support and tools you need to be successful.
We know that diverse teams drive innovation and better decision-making. That’s why we’re actively working to ensure our hiring processes are fair, accessible, and inclusive—so you can bring your whole self to Hilti and do your best work.
What does the role involve?
Your first role of the programme will be the role of a Customer Service Representative. In this role you will process calls from internal and external customers in an efficient and professional manner; you’ll be dealing with our existing corporate customers to help them with orders, as well as proactively contacting customers, using a suggestive selling approach, to offer solutions to their problems and in order to meet their business needs.
This initial landing role in customer services will arm you with the knowledge of our customers, our extensive product range and the services we offer, as well as getting to know the organisation and our ways of working - it’s a great platform on which to build your career at Hilti.
Channel Sales encompasses our Customer Service department, our internal sales team, as well as our retail network of 8 Hilti Stores across the UK, and next steps in this programme could be varied within these areas, for example Customer Services: Assistant Team Leader / Trainer; Internal Sales: Account Manager / Team Leader or Hilti Store Regional Support / Team Leader.
We are proud to have a long-term bonding with our employees: 77% of all our senior hires have developed within Hilti!’ So, if you are looking to excel within Customer Services or develop your career after being successful within the role, Hilti would be good fit for you.
What do we offer?
We really value our people, and we've worked hard to develop a reward package that reflects this. Some of our benefits include:
- Private Health Insurance and Employee Assistance Programme
- 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
- Hilti Benefits Box, a reward platform offering shopping and lifestyle discounts/cashback and a cycle to work scheme
- 6% employer pension contributions
- 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
- Paid leave to work on charitable projects
- Different ways to work flexibly, including working from home and compressed hours
- Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
- Genuine career advancement (more than 80% of all leadership roles are filled internally)
- Trips to locations such as Milan, New York and global HQ for high performers across all teams
What you need is:
- 2024 or 2025 graduate in any discipline
- Potential and desire to transition to a team leader role
- Some work experience in a customer-facing role preferred
- Adaptability, with the ability to learn technical information quickly
- Excellent communication skills
Who should apply?
We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
Please DO NOT apply for multiple roles - the team will assign you where your skills are the best fit.
Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds.
If you need any support with your application, please contact gbcareers@hilti.com .
What you can expect when applying to a position with Hilti:
- We are committed to having all applications reviewed by a human and while nobody is infallible, we stand by our people centric approach to everything we do
- Once you submit your application you can expect to receive automated notifications from our system (triggered by our recruiting team)
- Applications that do not make it to the interview stage (with a hiring manager) will not receive personalized feedback.
- Our end-to-end recruitment process (including evaluation time and interviews) may last between 3 and 6 weeks. You can expect to hear back from us within 2-3 weeks (on average) regardless of outcome
- We wish you the best in your application process. Check out our career frequently asked questions for application and interview tips.