What's the role?
The Regional IT Manager (RIM) assures and coordinates the needed IT services and operations delivery within the region covering 9 countries (Singapore, New Zealand, Australia, Malaysia Philippine, Malaysia, Thailand, Vietnam & India) and includes people management responsibilities for locations with IT personnel. The RIM assures a very high level of user focus and service orientation and is the primary contact and escalation point for all IT operations and support related topics, working closely with various global IT teams within Hilti.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner in productivity, safety, and sustainability, we provide innovative solutions that shape the buildings, roads, and infrastructure essential to daily life. At Hilti, careers are made real by empowering you to explore the possibilities, maximize your potential, own your development, and create meaningful impact every day.
What does the role involve?
As a RIM, you will be working closely with Hilti end users and global IT teams to ensure business and IT collaboration is achieved at the highest level. The role focuses on the following responsibilities:
- Act as first point of contact for regional and local demand, involve required functions from Global IT’s verticals and horizontals
- Overall responsibility to provide IT infrastructure and digital workplace support in the region
- Implement and run regional IT support and operations, manage the resolution of local and regional IT tickets (2 nd Level Support) according to IT standards and agreed Service Level Agreements
- Target-group-specific communication of IT service and support topics to the regional user community and management teams.
- Escalation point for all local and regional IT service and support issues
- Direct team lead for all IT Delivery team members in the region including needed hiring and especially the development of the team, identification of regional talents and integration into Expert Teams
- Project accountability for regional and local IT infrastructure projects, or regional parts of global projects
- Contract & service provider management for all IT Services in region, IT budget responsibility
- Assures regional & local IT compliance
- Contribute to global standards (including management of hardware and software lifecycle), responsible for defining and maintain technical documentation and training materials
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.
What do we offer?
We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:
- A caring and performance-oriented culture.
- A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
- Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
- Click on the link to know more Kuala Lumpur | Hilti Careers
What you need is:
- Bachelor’s or Master’s degree in Information Systems, Computer Science, or related fields; Cumulative Grade Point Average (CGPA) > 3.0 or similar grading is a must.
- 8 years of overall working experience with at least 2-3 years proven membership of a globally oriented IT team and equivalent management track record for leading an IT support team.
- In-depth knowledge of IT client infrastructure environments, including relevant technologies, services and innovations, is able to explain the IT services in a language understood by business.
- Has a proven user- and business focus (instead of a technology focus), understands the user-needs in a very good manner
- Excellent interpersonal and communication skills across all levels in IT and business, can communicate to all functions of the organization up to high level management
- Interaction with cross-functional teams in Hilti’s global IT organization
- Language: English fluently written and spoken, excellent communication skills. Basic communication in Mandarin would be advantageous.
Why should you apply?
We know you have plenty of choices when it comes to your career. What makes Hilti stand out is our people. We pride ourselves on fostering an
inclusive, caring and high-performing culture that embraces diversity in all its forms.
At Hilti, everyone has the opportunity to thrive. We welcome qualified candidates from all backgrounds and provide equal opportunities.
What truly sets you apart at Hilti is your passion for teamwork, willingness to learn and grow, and drive to make an impact.
Whether you're in finance, marketing,
product development, or any other team, your work directly contributes to advancements that make construction sites safer, more sustainable, and more efficient. Bring your unique perspective to a team that values what makes you you. Together, let's make construction better and build a better future for everyone, everywhere.
Join us in making construction better.
Apply now.
Learn more about us: https://careers.hilti.group/en
Learn more about our recruitment process: https://careers.hilti.group/en/candidate-interview-preparation/
