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Customer Tool Service Representative (Dragomiresti)

What's the role?

This is a great opportunity for anyone interested in developing a career with a global, world-leading brand!
We are looking for a results-driven Customer Service Representative Repair to join our high-performing team in Bucharest. We are all about delivering outstanding customer service!

Who is Hilti?

Hilti Romania obtained the „Great Place to Work” Certification , one of the most prestigious international awards for the organizational culture and work environment.
The „Great Place to Work” Certification validates our commitment for our employees wellbeing and creating a positive work environment, and it also testifies our engagement and satisfaction as a team.

We provide leading-edge tools, technologies, software and services for the global construction sector. Hilti is a multicultural workplace with 127 different nationalities committed to global teamwork.

What does the role involve?

• Act as a contact and provide support to all customers with operations in Romania: provide basic technical support regarding repairs and escalation of complex technical queries;
• Provide information about the status of repair and manage complaints;
• Ensure inbound transit is monitored and make sure that the tools arrive in due time in Regional Tools Service Centre;
• Extract data from relevant system, prepare reports, monitor cross-category planning and customer service KPI's;
• Maintain current and accurate procedure book which details the processing requirements for each account; prepare a report concerning repairs
• Act as a contact for external transport companies;
• Manage cycle and test counting as well as corrective & preventive measures for spare parts stock;

We fill 80% of our management positions with our own internal candidates. It’s testament to how much we value and develop our people.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit, further our teams personally and professionally, get the best value for each employee and increase the job satisfaction.

What you need is:

• Bachelor’s degree in technical field / business;
• Minimum 1 year experience in the field of call-center, sales;
• Feel comfortable to work in a typical engineering environment with a group of highly professional team;
• Strong operational and commercial competence, analytical, planning and organisational skills;
• Full working knowledge with MS Office and IE;
• Working with SAP or SAP ByD is an advantage;
• Good written and communication skills, both in Romanian and English;
• Personal qualities: very good customer relationship skills; strategic thinking; team spirit; fairness; initiative; ability to organize; autonomy; ability to work with deadlines; respect and responsibility for the company's values, rules and policy; dynamism; creativity; positive attitude in relationships with others.

As part of your interview process, we’ll take you on a day-in-the-life ‘Job Shadowing’ in Regional Tool Service Center team to give you a feel for the job, the caliber of our people and our culture.

Why should you apply?

We have an excellent mix of people and skills and some of our best employees joined us with no experience. Success at Hilti is down to teamwork and ability, no matter what your background.

Hilti is an equal opportunity employer

Global Operations

Potrai collaborare con un leader di mercato che gestisce l'intero ecosistema di prodotti, dalla produzione alla logistica e ai servizi post-vendita.

Potrai collaborare con un leader di mercato che gestisce l'intero ecosistema di prodotti, dalla produzione alla logistica e ai servizi post-vendita.

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