What's the role?
The Hilti Center Representative is responsible for managing and operating a Hilti Center while maximizing walk-in sales
and smaller field accounts while simultaneously providing a high level of customer service (95% order fill
rates). All activities are performed with the ultimate objective of providing Total Customer Satisfaction and
driving the Hilti Brand.
Who is Hilti?
Hilti is making construction better by fulfilling our customers promise as being the best partner for productivity, safety, and sustainability. We challenge norms to bring innovative, top-of-line solutions to the global construction industry, and beyond. Hilti is where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
- Sell, service, and promote the full Hilti product line directly to walk in customers and smaller field accounts; create innovative ways to drive sales through merchandising and product demo efforts
- Review and analyze all shipping documents and sales trends; identify and make corrections to ensure correct inventory levels are on hand to drive sales
- Post receipts, disbursements, and material returns; review reorder recommendations to ensure adequate replenishment of the Hilti Center
- Expedite customer backorders and switch to locations that meet customers’ delivery requirements with the most cost-effective mode of transportation
- Reconcile opening, closing, and annual physical inventories for the Hilti Center
- Audit Hilti Center cycle counts, backorders, unconfirmed orders, and manual stock status transaction to ensure inventory levels are correct and consistent
- Maintain a clean and organized work area and storefront at all times; keep assigned equipment in good order
- Additional duties as assigned
Hilti North America has been consecutively recognized in Selling Power’s Top 50 Companies to Sell For in the last 18 years, coming in at #6 in 2023.
What do we offer?
In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package including:
- Medical/Dental/Vision effective the first day of the month following employment
- Team member Only coverage premiums paid by Hilti
- Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
- Business Travel Accident paid by Hilti
- Basic Dependent Life Insurance paid by Hilti
- Option Life, AD&D, and Critical Illness for team member and dependents
- Short-term Disability paid by Hilti
- Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
- Generous Paid Time Off policy and holidays including two days to give back to your local community
- Paid parental leave, sabbaticals, military leave
- Up to five days per year of back-up daycare
- Employee Assistance Program (EAP), company-paid wellness screenings
- Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate
What you need is:
- High School Diploma or GED required; Bachelor’s Degree preferred or equivalent work experience
- After successful completion of the Hilti Center Representative Development Program, the next position will usually require a move; we are a global sales and marketing organization, geographic flexibility is a must
- Ability to lead change and adapt to a fast paced, dynamic environment
- Excellent problem-solving and decision-making skills
- Ability to grow a loyal customer base in a retail setting while strengthening the company’s position and market share
- Ability to analyze information to help identify targeted customers and create business plans to identify customers potential where gaps exist in current purchasing habits
- Ability to properly care for and maintain company assets (e.g. company product)
- Ability to effectively demonstrate the proper use of Hilti products to customers
- Ability to work with all departments to be a successful Hilti Center Representative (materials management, logistics, credit, marketing, technical services, and customer service)
- Participate in the international business travel, to the United States for your initial training. Please note that any travel visa requirements will be your responsibility to obtain and needs to be in hand before applying
- Understanding of MS Office to manage, analyze, and develop business plans to effectively grow sales
- Understanding of the process for getting things done in a matrix organization
- Basic understanding of consultative selling techniques and sales through multiple channels
- Some experience with reading and understanding construction documents preferred
Who should apply?
We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It’s why we haven’t gone through any waves of layoffs – even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It’s why most of our account managers come from a non-construction background.
Success at Hilti comes down to teamwork and ability – the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.
This job is #LI-Hybrid, meaning it is field-based and requires daily customer in-person interaction with your home serving as your office location
Combination of retail store, hands-on training exercises, meetings, workshops, and presentations. Occasional travel may be required and could include sales calls to customers offices and/or jobsites. Adverse Working Conditions:
- Hands-on training requires the use of power tools in simulated jobsite conditions
- Job requires walking on construction sites and uneven surfaces, and may include climbing scaffolding, ladders, and stairs during all seasons of the year
- Construction jobsites may expose Hilti Center Representatives to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites
- Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites
- Must observe and abide by any and all safety regulations as required by Hilti and Canada Occupational Health and Safety Regulations (COSHR)
- Must be able to walk on construction projects, climb scaffolding, and lift and carry up to 65 pounds of Hilti product
