What's the role?
The role of the Implementation & Service Specialist is to manage the execution phase of the solution-selling offering (ON!Track, Fleet Management, Health & Safety, Productivity Software, etc.).
The role requires close partnership with internal teams of Solutions Consultants, Field Sales, and Operations to effectively deploy the implementation and elevate the customer experience. In this role, the Implementation & Service Specialist will also grow and protect the customer value and return on investment through continuous activity and selling additional hardware, services, and software within a specific geographical territory.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
- Make outside, face-to-face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory.
- Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions.
- Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule and utilize sales productivity tools.
- Demonstrate consultative selling; convince customers that they have a need for a product or service.
- Demonstrate Hilti products and services in person, face-to-face, with customers.
- Train the customer on Hilti Tool Service Solutions at all levels of the company.
- Identify the key customer roles and understand their responsibilities and needs; obtain appointments with entry-level decision-makers at construction/ industrial companies.
- Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer’s processes.
- Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service).
- Collaborate with field sales team in contract negotiations with customers; assess risk and reach profitable agreements and long-term customer engagement.
- During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work.
- Represent Hilti in customer project meetings and follow up with existing customer platforms to sell additional training services, and webinars, and collect feedback from our key users.
- Additional duties as assigned.
Hilti North America ranked #7 in the coveted Best Workplaces in Texas by Fortune in 2023.
What do we offer?
We’ll give you lots of responsibility, including your own portfolio of customers and these might be trades experts, project managers, or company leaders. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivaled training, development, and career opportunities as soon as you’re ready for the next challenge.
Day to day you’ll report to your regional sales manager, who will also be there to help you manage your career.
What you need is:
- High School Diploma or GED, required.
- Bachelor’s Degree or equivalent work experience, preferred.
- Minimum two (2) years’ experience in Sales, Customer Service, Logistics, Operations, Construction Management or related Technical Field, required.
- Knowledge of construction methods and practices as they relate to Hilti products, preferred.
- Knowledge of lean methodologies and process optimization experience, preferred.
- Understanding of entire project team (Project Managers, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred.
- Demonstrated aptitude of cold-calling skills at customer offices and jobsites required.
- Ability to deal with ambiguity; thrive both independently and in a team environment.
- Demonstrated ability to develop engaged customer relationships and implement strategic concepts.
- Ability to bring an ownership mindset with excellent time and territory management skills.
- Must be persuasive, opportunity driven, customer experience focused, and a great collaborator.
- Must be able to build prospects and business relationships.
- Normal office conditions as well as simulated jobsite situations/conditions.
- Up to 80% domestic travel, required. May be multiple weeks concurrently.
- Company vehicle provided for carrying equipment for product demonstration & implementation purposes.
- Must have valid US driver’s license and comply with Hilti North America Fleet Safety Policy requirements.
Why should you apply?
We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
