What's the role?
In this challenging position, you will be responsible for the service lifecycle management of a product family, as well as for the planning and execution of strategically relevant projects for Hilti Global After Market Service. Together with the product development team and the global service community you will develop and ensure implementation of global standards for physical repairs and service levels. You will have joint responsibility to guarantee continuous improvement of service quality, efficiency and customer satisfaction.
Who is Hilti?
We develop, manufacture and sell cutting-edge products, technology, software and services for the global construction industry. Hilti stands for innovation, quality and direct customer relationships.
From the pre-development of our own motors, electronics and firmware, to series-maturity - our intelligent mechatronic systems come from our own research and development laboratories.
With 31,000 people in more than 120 countries, we're a great place for you to show us your worth, step up to new challenges and grow in your career.
What does the role involve?
You will play key role in product development projects to establish the link between the knowledge available in the service community and the development of new products by defining and managing design to service actions.
You will be responsible for the definition of service concept and standards for your product category as well as for the training concept and knowledge transfer.
In strong collaboration with global team of experts you will ensure the implementation of repair standards and performance targets for different service regions.
In the scope of our global strategy and together with a highly performing team you will shape the future of our global service organization by managing high impact (interdivisional) projects.
Last year alone, we launched around 60 new products on the market. This also includes new services and software.
What do we offer?
We offer you a unique place to work, in which you are part of a creative and interdisciplinary team. We will give you a lot of responsibility to develop yourself and we´ll support you in shaping your individual career path.
In addition, we offer you innovative and personalized Benefits, such as
- Flat hierarchies
- Internal mentoring program
- Flexible working arrangements
- Subsidised monthly and annual public transport subscriptions
- Subsidy for childcare / Summer holiday care for children
- Support in relocating and finding a flat
- Tax advice
What you need is:
You are a dynamic and ambitious personality interested to work in a highly performing international team of engineers and experts. Your strong conceptional and analytical approach combined with distinctive communication and networking skills and ability to persuade your business partners helps you to successfully manage key projects amongst different stakeholders and leave a strong footprint within Hilti and our Global After Market Service Community. You are searching a new challenge to allow your professional development and sharpen your entrepreneurial spirit.
What you need is:
- Master’s degree in Engineering or a similar educational background, MBA is a plus
- Several years of relevant professional experience in an international technical environment
- Understanding business strategies and having the ability to set clear priorities
- Strong conceptual competence, analytical thinking and change management skills
- Fluent English required, German/additional language is beneficial
- Experience in an international / intercultural environment is a plus
Why should you apply?
Our Global After Market Engineering Team is anchored at the very highest levels of Hilti and fosters leaders within Hilti. If you have passion, want to learn by doing, coach others, interact with all levels of the organizations, travel internationally and drive to make a difference then this is the place for you. The location of the role is based in Kaufering at our development site, which allows to interact and connect with key functions from the development and project teams of all business areas.
We aim to further increase the diversity in our team in all dimensions, we are closely connected, we live continuous improvement, support each other and live an inclusive working culture. Last but not least we have a lot of fun – come and join us.
During your job interview you will spend some time with us and get to know our company. Thus you will get a feeling for the job and our corporate culture.
Hilti stands for equal opportunities. We are looking forward to receiving applications from severely disabled persons and similarly disabled persons.
Contact: Hilti Entwicklungsgesellschaft mbH I Vivien Wildt I Human Resources
Should you encounter technical problems during your application, please contact email@example.com.