What's the Role?
The Customer Experience Center (CEC) which is located at the Hilti DIP office, is the venue used to hosts Customer Events, Product Demonstrations, and trainings. The role of the Customer Experience Center Coordinator will be to manage the space, as well as to coordinate with various stakeholders including Marketing, Logistics, Sales, and the Learning and Development teams.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
The Customer Experience Center Coordinator’s will manage the events and tools associated with the venue, through the following:
- Welcoming customers to the Customer Experience Center (CEC).
- Managing bookings and use of the facility, during customer events, training or product testing.
- Inventory management of Hilti tools and consumables
- Coordinating the logistics and shipments of tools and equipment, for the marketing and sales team members
- Event Management during launches and customer events; e.g. booth set-up and supplier management
- Quality checks for the CEC owned tools, and booking service or repair as required, as well as managing the Center’s tool inventory.
Each new employee takes part in our ‘Welcome to Hilti' Training to experience our corporate culture as part of the onboarding period.
What do we offer?
We’ll give you everything you need to excel in your role, including one-to-one coaching; you’ll manage your own book of business while being part of a friendly team. We’ll give you lots of responsibilities and provide you with opportunities to grow.
From there, we’ll trust you to do whatever it takes to deliver outstanding results. You’ll report to the Marketing Director for Hilti Emirates, who will also be there to help you manage your career. Go the extra mile and we’ll reward you with unrivaled training, development, and career opportunities as soon as you’re ready for the next challenge.
What you need is:
- Proficiency in English, written and verbal
- Spoken Arabic, Hindi, Urdu, or Malayalam is an advantage
- A Bachelor Degree; Engineering or Construction experience is an advantage
- Ability to thrive both independently and in a team environment
- Self-motivated, with the ability to take on tasks and duties without immediate direction
- Ability to handle multiple tasks and duties simultaneously
- Highly organized and able to create an organized and easy-to-follow system for others
- Strong time-management and prioritization skills
- Valid UAE driver’s License
- Currently living in Dubai, or willing to relocate to locate from within the UAE
Why should you apply?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
Year upon year we are recognised as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.
We look forward to receiving your application!