What's the role?
We’re looking for a Credit and Collection Specialist to join our Finance team. Reporting to the Finance Manager, the Credit and Collection Specialist will be responsible to ensure that all receivables are collected in a timely manner and the process to follow up and engage with overdue customers adheres to the market organization's guidelines.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
The purpose of the role is to ensure that all receivables are collected in a timely manner and the process to follow up and engage with overdue customers adheres to the market organization's guidelines. The role involves achieving the credit and collection objectives of the organization and striking a balance between maintaining excellent working relationships with customers and ensuring timely payments. The job holder needs to develop and monitor a credit control system with sales and marketing, finance, and executive team members.
The main tasks of the role include:
- Support development of policies which follow customer service best practices but also ensures timely payments from the customers.
- Develop and monitor a credit control system in collaboration with sales and marketing, finance and executive team members
- Analyze credit applications including evaluating financial information of the customers and determine credit eligibility;
- Contact customers where required to negotiate credit / payment terms on basis of such analysis.
- Provide transparency on the state of the books and timely communication to all relevant stakeholders with clear and crisp messages on next steps.
- Support in payment plans negotiation with consumers to ensure bad debts are reduced
- Responsible for timely trend analysis and building early warning system to internal stakeholders (Sales, Marketing, Executive teams as necessary) and proposed / implement changes to mitigate commercial risk to the business
- Establish clear process of reconciliation of invoices and responding to relevant customer enquiries
- Participate in process improvement projects and support other management directives as prescribed with a balanced customer service approach but eventually to improve debt collection processes.
- Develop clear understanding of the risks associated to the job and follow the guidelines mentioned in internal control systems
- Able to moderate difficult negotiations professionally and to be able to positively influence the customers / internal stakeholders
We fill 80% of our management positions with our own internal candidates. It’s testament to how much we value and develop our people.
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.
What you need is:
- University degree in the field of finance, business administration or related field
- Relevant experience will be considered an advantage
- Strong analytical and conceptual skills
- Strong written and spoken communication and presentation skills in Croatian and English
- Ability to work with multiple stakeholders locally and at regional level (should be comfortable to work in a multinational environment)
- Well organized, with excellent planning skills, yet agile and open minded
- Ability to work with deadlines, experience in delivery tasks on time and organize autonomously time and agenda
- Excellent knowledge of Office package (Excel, PowerPoint, Word)
- Knowledge of SAP is a plus
Why should you apply?
We have an excellent mix of people and some of our best team members joined us with no industry experience. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
Hilti is an equal opportunity employer.
