What's the Role?
We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Credit and Collection Analyst. Our people come from different walks of life with a shared dedication to high performance, consistent results.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
As a Credit & Collection
Analyst, you’ll be part of our Credit and Collection team to provide assistance and support to Credit Collection Manager. This role is dedicated to handling credit management and debit collection, resolving disputed billings and outstanding accounts proactively. It also involves analyzing credit performance of the company as follows;
- Evaluate customer financial information and determine credit eligibility; contact customers to negotiate credit/payment terms based on this analysis.
- Utilize Hilti Credit engine and reports to analyze credit risk information; Determine appropriate credit limits and terms for new and existing customers
- Perform credit and collection tasks on a daily basis, including timely and accurate customer account reconciliations.
- Contact customers via phone, email, or any communication channels to communicate overdue payment reminders, payment arrangements, and resolve any outstanding issues.
- Negotiate payment plans and terms with customers to facilitate debt recovery while maintaining positive relationships.
- Update and maintain accurate records of all credit and collection activities, including payment arrangements, correspondence, and follow-up actions taken.
- Perform timely monitoring, regular reports, trend analysis, and building an early warning system to internal stakeholders (Sales, Marketing, Executive teams as necessary) and propose / implement changes to mitigate commercial risk to the business; Identify potential bad debts and escalate to the appropriate management personnel for further action , including legal proceedings when necessary.
- Coordinate with internal departments, such as sales and customer service, to obtain necessary information to resolve payment disputes and address customer inquiries regarding outstanding balances.
- Stay up to date with relevant laws and regulations governing debt collection practices to ensure compliance.
- Collaborate with internal stakeholders to develop and implement projects/strategies related to operational excellence.
- Conduct a customer visit to gain a better understanding of the market situation and business requirements to improve process
- We want your thirst to learn, courage to challenge and desire to improve things, including yourself.
93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.
Additionally, we offer you a competitive salary and a wide range of benefits, including training opportunities and very good health care plan.
What you need is:
- Degree in Finance / Accounting or Business Administration or related disciplines
- At least 5 years of experience in credit collection
- Good command of written and spoken English and Thai
- Computer savvy - MS Office and SAP is an advantage
- Strong communication and good team playing skills with strong customer orientation
- Responsiveness and a “can-do” attitude
- Independent, reliable, proactive and assertive character
- Ambition to excel their career at Hilti
Why should you apply?
We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.
If we’re impressed with your CV, we’ll invite you for an interview.
What you can expect when applying to a Hilti position:
