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Marketing Operations Specialist

WHAT'S THE ROLE?

Hilti Internal Title: Fleet Management Local Process Expert
The role of Marketing Operations Specialist is to own and manage overall Fleet Management processes including testing, implementation, documentation. The role requires proactive behavior to recognize process enhancement opportunities and leadership to lead internal stakeholders (Sales, CCS, Finance, Tool Service Center (TSC), etc.) in correct processes.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

WHAT DOES THE ROLE INVOLVE?

What is the main role of The Marketing Operations Specialist?

Marketing Operations Specialist involves identifying and resolving inefficiencies, process bottlenecks, and system-related issues within the Fleet Management system.

  • Problem Identification : Identifying the precise problem and its causes, which may involve system errors or human errors.
  • Impact Assessment : Evaluating the impact and urgency of the problem, considering its effect on the organization, customers, and business performance.
  • Solution Implementation : Developing and implementing solutions, which may involve process changes or system adjustments.
  • Stakeholder Collaboration : Collaborating with various stakeholders to ensure effective problem resolution.
  • Continuous Improvement : Proactively seeking opportunities to enhance processes and optimize Premium Tool Park (PTP) utilization.
How does Marketing Operations Specialist  works with and manage other departments? Marketing Operations Specialist at Hilti manages collaboration with other departments through several key responsibilities.

  • Stakeholder Support : The Marketing Operations Specialist supports internal stakeholders, including Sales, CCS (Customer Care Service), Finance, and the Tool Service Center (TSC), to develop and ensure long-term solution sales. They act as a main point of contact for any issues related to FM processes or IT systems.
  • Communication : They communicate with the regional Fleet Management team and regularly exchange experiences with the process community. Strong communication skills are essential to effectively engage diverse stakeholders across different departments.
  • TSC Collaboration : Frequent visits to the Tool Service Center(TSC) are conducted to manage and optimize Premium Tool Park (PTP) utilization, and to collaborate on various processes requiring TSC involvement.
  • Process Leadership : The role involves proactively driving continuous process improvement, which necessitates collaboration with various departments to implement and monitor FM processes effectively.
  • Cross-functional skills : Marketing Operations Specialist needs strong communication skills to drive diverse stakeholders in different departments.

Our unique culture and career development opportunities have gained worldwide recognition - we’re proud to be named one of the World's Best Workplaces™ in 2024 by Great Place to Work (GPTW)

WHAT DO WE OFFER?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

WHAT YOU NEED IS:

  • Bachelor’s Degree (Industrial Engineering Degree is advantageous)
  • Minimum 3 years of professional experiences (3-5 years) in operational process management (e.g. process creation/optimization), (experience in construction industry is advantageous)
  • Proficiency in English to have verbal and written communication with regional FM team
  • Strong communication skills to drive diverse stakeholders in different departments
  • High level of knowledge and experience with SAP system
  • Excellent in MS office application
  • Analytical ability with good conceptual understanding to see the big picture and good attention to details
  • Ability to multi-task and prioritize effectively
  • 전형방법
    1차 서류전형 - 2차 면접전형(실무/임원)
  • 제출서류
    영문필수(국문선택) 경력기술서 (서류 합격자에 한해 개별 연락 드리고, 각종 증빙서류는 서류전형합격자에 한해 추후제출)

WHY SHOULD YOU APPLY?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.


📌 Head of Marketing - 김영관 그룹장 인터뷰


📌 회사소개 & 직무인터뷰 - https://www.jobkorea.co.kr/Super/hiltikorea
📌 Hilti Group - https://www.hilti.group/
📌 Hilti Korea - https://www.hilti.co.kr/
📌 Hilti Korea YouTube - www.youtube.com/@hilti-kor
📌 Hilti Asia LinkedIn - https://www.linkedin.com/company/hilti-asia/
📌 Career in Hilti - https://youtu.be/My9mW_tHPHY
📌 Preparing for your Hilti Interview - Preparing for your Hilti Interview | Hilti Careers
📌 Interview Tips - https://careers.hilti.com/en/interview-tips