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Implementation and Service Specialist

What's the role?

The role of the Specialist, is responsible for the 2nd phase of our Tool Services (ON!Track, Fleet Management, Health & Safety, etc.) solution sales process. This includes partnering with Solution Consultants and Field Sales Teams in selling a successful implementation and building the customer relationship through the implementation of Tool Services. The role also includes growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

  • Make outside, face‐to‐face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory
  • Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions
  • Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
  • Demonstrate consultative selling; convince customers that they have a need for a product or service
  • Demo Hilti products and services in person, face‐to‐face, with customers
  • Train the customer on Hilti Tool Service Solutions at all levels of the company
  • Identify the key customer roles and understand their responsibilities and needs; obtain
  • appointments with entry level decision makers at construction/ industrial companies
  • Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer’s processes
  • Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service)
  • Collaborate with field sales team in contract negotiations with customer; assess risk and reach profitable agreements and long‐term customer engagement
  • During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work
  • Represent Hilti in customer’s project meetings and follow‐up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users.
  • Additional duties as assigned.
  • 93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

    What do we offer?

    In addition to a competitive base salary, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

    We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

    What you need is:

    • High School Diploma or GED, required
    • Bachelor’s Degree or equivalent work experience, preferred
    • Minimum two (2) years’ experience in Sales, Customer Service, Logistics, Operations, construction management or related technical field, required
    • Knowledge of construction methods and practices as they relate to Hilti products, preferred
    • Understanding of entire project team (PM’s, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred
    • Demonstrated aptitude of cold‐calling skills at customer offices and jobsites required
    • Ability to thrive both independently and in a team environment
    • Demonstrated ability to develop engaged customer relationships and implement strategic concepts
    • Excellent time and territory management skills
    • Must be persuasive, sales driven, customer focused, and a team player
    • Must be able to build prospects and business relationships
    • Proficient computer skills including MS Office Suite and smartphones
    • Must maintain a professional business appearance in accordance with HNA dress policy at all times
    • Must be able to travel to the U.S. for training, within 1 month of hire date.
    Vehicle/ Driver’s License Requirements:
    • Company vehicle provided for carrying equipment for product demonstration & implementation purposes
    • Must have valid Canadian driver’s license and comply with HNA Fleet Safety Policy requirements
    • Responsible prudent care and protection of company assets

    Who should apply?

    We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.


    Working Conditions:

    • Normal office conditions as well as simulated jobsite situations/conditions.
    • Up to 90% domestic travel, required.
    Adverse Working Conditions:
    • Job requires walking on simulated construction sites and uneven surfaces, and may include climbing scaffolding, ladders, and stairs
    • Simulated construction jobsites may also lead to exposure of excessively loud noises; ear protection is strongly encouraged and may be required on some simulated jobsites
    • High occurrence of sitting, standing, bending while conducted training exercises
    Safety Equipment Required:
    • Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti and Occupational Safety and Health Regulations (OSHA)
    Physical Requirements:
    • Must be able to walk on construction projects, climb ladders and scaffolding, and able to lift and carry as much as 65 pounds
    Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

    Ventas y Servicio al Cliente

    El trabajo en ventas en Hilti se centra en establecer relaciones sólidas y de confianza con nuestros clientes. 

    Forjamos relaciones sólidas y de confianza y apoyamos a nuestros clientes para que alcancen objetivos notables. 

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