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Account Manager

What's the role?

The purpose of the role is to create value in the allocated account's portfolio through effective design and implementation of individual account strategies to build long term, sustainable and profitable relationships with the customer. The role involves professional field sales and high level customer consultation in the defined territory within the target industry. The job holder needs to provide efficient solutions and technical support to customers and represent the Hilti brand in the market place.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

  • Make outside, face-to-face consultative sales to grow a loyal client base within a designated geographical area while strengthening the company’s position or market share within the territory
  • Develop, analyze, and manage business plans through an Opportunity-Oriented Sales Approach utilizing relevant Hilti systems and tools (including but not limited to SalesForce) to match Hilti solutions to validated client need.
  • Use Time and Territory Management (TTM), zone territory by client potential and previous sales, utilize sales productivity tools, and create/plan daily schedule (including presence at jobsites, projects, and client offices)
  • Demonstrate Hilti products, software and services sales execution and communicate the Hilti Value proposition in-person, face-to-face, with clients
  • Prove effective in managing open leads, convert qualified open leads to opportunities, manage, update opportunities and data quality in a timely manner
  • Identify the key roles within the organization (jobsite and offices) and understand their responsibilities and needs; obtain appointments with key decision makers within organizations with Hilti relevant potential
  • Evaluate top potential accounts within assigned sales territory through collaboration with Hilti stakeholders; Create account development plans to maintain a well-balanced pipeline by identifying client potential and where product, service, and solutions gaps exist in client's current purchasing habits throughout each stage of their projects
  • Demonstrate ability to manage complexities in territory by using Hilti's CRM platform with adequate documentation and collaboration.
  • Assume accountability for care and maintenance of company assets, e.g. company provided vehicle, van inventory, laptop, and smart phone to minimize loss due to damage or lost inventory
  • Collaborate with a variety of departments (including: materials management, logistics, credit, marketing, technical services, and customer service) to be a successful account manager.
  • 93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

    What do we offer?

    We’ll give you lots of responsibility, including your own portfolio of customers and these might be trades experts, project managers, or company leaders. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivaled training, development, and career opportunities as soon as you’re ready for the next challenge.

    Day to day you’ll report to your regional sales manager, who will also be there to help you manage your career.

    In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

    We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

    What you need is:

    • Bachelor’s degree preferred or equivalent work experience.
    • At least two years of prior experience in customer service and/ or outside sales working directly with customers, face to face preferred.
    • Ability to thrive both independently and in a team environment.
    • Demonstrated ability to develop engaged customer relationships and effectively implement strategic concepts.
    • Excellent time and territory management skills.
    • Must be persuasive, sales driven, customer focused, and a team player.
    • Proficient computer skills including MS Office Suite, and smartphones.
    • Must maintain a professional business appearance in accordance with HNA dress policy at all times.
    • Career advancement may require domestic and/or global mobility.

    Why should you apply?

    We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

    Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

    Ventas y Servicio al Cliente

    El trabajo en ventas en Hilti se centra en establecer relaciones sólidas y de confianza con nuestros clientes. 

    Forjamos relaciones sólidas y de confianza y apoyamos a nuestros clientes para que alcancen objetivos notables. 

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