What's the Role?
The purpose of the role is to promote the Hilti image, sell Hilti products and services, consult with customers and prospects in a Hilti Store. The role involves managing inventory, sales records, administrative functions, order information, maintaining the customer database and dealing directly with walk-in customers and local team members on a daily basis. The job holder needs to ensure total customer satisfaction and the promotion of the Hilti brand through successful operation and sales.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
- Operate the Hilti Store efficiently to meet sales targets and customer satisfaction goals.
- Provide high-level customer service, ensuring a 95%+ order fill rate.
- Engage with walk-in customers to understand their needs and recommend appropriate Hilti products and solutions.
- Support field sales teams by managing smaller accounts and facilitating product availability.
- Maintain store inventory, cleanliness, and visual merchandising standards.
- Process orders, returns, and repairs accurately and promptly.
- Build strong relationships with customers to encourage repeat business and loyalty.
- Collaborate with internal teams to ensure smooth operations and customer satisfaction.
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What do we offer?
We will give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return, for your exceptional performance and consistent results, you will receive one-to-one career mentoring, as well as exciting opportunities to broaden your role and potentiality.
What you need is:
- Bachelor’s degree or equivalent experience in business, sales, or a related field.
- 1–3 years of experience in retail, sales, or customer service (construction industry experience is a plus).
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office and CRM systems.
- Passion for delivering excellent customer service and driving sales.
- Fluency in English
- Willingness to learn and grow within a global organization.
We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.
As part of your interview process, we’ll take you on a day-in-the-life ‘field ride’ to give you a feel for the job and the caliber of our people. We’ll also pay for your travel to the interview. Tempted to apply? Press the ‘Apply Now’ button.
