What's the role?
This is an exciting opportunity to join our Tool Service Centre based in Seven Hills. As a PTP Fleet Management Loan Tool Specialist, you will work across our Services Operations team and you will be responsible for ensuring that you are across a variety of tool repair and fleet topics to be able to support the wider service operations team.
If you are someone with a proactive approach and passion for customer service this is the right role for you!
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
- Operation of the Premium Tool Park (PTP) and fleet centralised collection process: dispatch of loan tools to customers, receipt of retuned tools, inspection & scrapping where required, monitor demand trends and identify gaps in loan tool portfolio
- This role will have a physical element but will also involve actioning administrative tasks and communications to the wider service operations team and our sales force through your interactions.
- You will ensure that you are providing a positive, world-class customer service experience to both our internal and external stakeholders.
Hilti ranked 5th in the World's Best Workplaces for 2024!
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
What you need is:
- Experience with face to face customer service and demonstrated experience in delivering excellent customer service
- Strong operational skills
- Excellent verbal and written communication skills
- Clear ability to with multiple internal and external stakeholders
- Attention to detail & Ability to take ownership of tasks
- IT proficiency across the MS Office suite and experience with SAP is advantageous
Why should you apply?
We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
If we’re impressed with your CV, we’ll invite you for an interview and introduce you to the team.
