Implementation & Service Specialist

What's the role?

The role of the Implementation & Service Specialist (ISS) is to manage the execution phase of the solution selling offering (ON!Track, Fleet Management, Health & Safety, Productivity Software, etc.). The role requires close partnership with internal teams of Solutions Consultants, Field Sales, and Operations to effectively deploy the implementation and elevate the customer experience. In this role you will also growing & protecting the customer value and return on investment through continuous activity and selling additional hardware, services and software within a specific geographical territory.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

• Make outside, face-to-face business activities in relation to Tool Service Solutions growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory
• Develop, analyze, and manage business plans related to the customer database to effectively maintain and grow Tool Service Solutions
• Using Time and Territory Management (TTM), zone territory by customer potential and previous sales, create/own daily schedule, and utilize sales productivity tools
• Demonstrate consultative selling; convince customers that they have a need for a product or service
• Demo Hilti products and services in person, face-to-face, with customers
• Train the customer on Hilti Tool Service Solutions at all levels of the company
• Identify the key customer roles and understand their responsibilities and needs; obtain appointments with entry level decision makers at construction/ industrial companies
• Analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where service, software & hardware gaps exist in a customer’s processes
• Collaborate with a variety of departments within Hilti to complete activities and achieve goals (materials management, logistics, credit, marketing, technical services, and customer service)
• Collaborate with field sales team in contract negotiations with customer; assess risk and reach profitable agreements and long-term customer engagement
• During Solution Implementations, define/manage overall project schedule; assign tasks/deadlines to project team as necessary during execution of work
• Represent Hilti in customer’s project meetings and follow-up with existing customer platform to sell additional training services, webinars, and collect feedback from our key users.
• Additional duties as assigned

With the initiative "16 hours for a better future", we promote real social commitment: Every employee in North America has two days of paid leave for charitable activities

What do we offer?

In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range.

At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $47,000 to 55,000 with bonus at target of $13,500.

What you need is:

• High School Diploma or GED, required
• Bachelor’s Degree or equivalent work experience, preferred
• Minimum two (2) years’ experience in Sales, Customer Service, Logistics, Operations, construction management or related technical field, required
• Knowledge of construction methods and practices as they relate to Hilti products, preferred
• Knowledge of lean methodologies and process optimization experience, preferred.
• Understanding of entire project team (PM’s, superintendents, safety reps, purchasing, etc.) and how they interact together, preferred
• Demonstrated aptitude of cold-calling skills at customer offices and jobsites required
• Ability to deal with ambiguity; thrive both independently and in a team environment
• Demonstrated ability to develop engaged customer relationships and implement strategic concepts
• Ability to bring an ownership mindset with excellent time and territory management skills
• Must be persuasive, opportunity driven, customer experience focused, and a great collaborator
• Must be able to build prospects and business relationships
• Proficient computer skills including MS Office Suite and smartphones
• Must maintain a professional business appearance in accordance with HNA dress policy at all time

• Company vehicle provided for carrying equipment for product demonstration & implementation purposes
• Must have valid US driver’s license and comply with HNA Fleet Safety Policy requirements
• Responsible prudent care and protection of company assets

Why should you apply?

Let’s face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape the future of construction.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.