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Services Specialist (ON!Track Care Specialist)

What's the role?

We're looking for a specialist with experience in a customer facing function (either from a sales or a service support background) to service both our customers and direct sales force with Hilti's key asset management service offerings. The Services Specialist will assist in growing and supporting our software products and services with local, regional, and global partners at Hilti. This role is based in Durban and this team member will coordinate with local sales personnel to leverage customer relationships and develop markets; thereby increasing sales and penetration of ON!Track and Fleet Management.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As a Services Specialist, you’ll be working closely with Hilti’s local sales teams in the field, coaching team members to improve their competency in the specialist services, as well as building and executing action plans to uncover opportunities and drive sales. You will also be supporting customers by providing analysis on their business needs, as well as excellent customer service in the software implementation and training phases of ON!Track in particular. The role requires someone who can work with initiative and creativity, manage their own diary, cover all customer commitments effectively, and very much be a team player. It is also beneficial to be excited by software as well as being tech-savvy and having a high IT literacy skillset.

Like most at Hilti, the Service Specialist role is a hands-on role, and the successful candidate will be expected to be the go-to person for services within their region. A consultative sales approach, as well as effective communication and customer demonstrations of services will be essential to succeed.

Hilti South Africa is ranked in the" Top 10 Employers" for 2022.

Year upon year we are recognized as one of the top 'Great Place to Work' employers globally.

What do we offer?

We’ll give you everything you need to excel in your role, including your own vehicle and one-to-one coaching; you’ll manage your own book of business while being part of a friendly team. We’ll give you lots of responsibility, including your own portfolio of customers - these might be trade experts, project managers, or company leaders.

Show us what you’re made of, and we’ll offer you opportunities to move around the business – and gain experience in different job functions. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

What you need is:

  • Experience in B2B field-based role – is ideal
  • Completed tertiary level degree /higher diploma in either I.T, Marketing or Business-Related discipline
  • A background in IT is preferable
  • Can demonstrate analytical, problem-solving and organizational skills
  • Strong interest in software and skilled in Microsoft office suite
  • Ability to work in a cross-functional Team environment: Marketing, Sales and 3rd party service provider
  • Willingness to travel/drive extensively, working autonomously in a field-based role, managing your own time.
  • Excellent written and verbal communication skills.
  • Developing strong and sustainable relationships - with both internal and external stakeholders

Why you should apply?

Year upon year we are recognized as one of the top 'Great Place to Work' employers globally. And when you meet us, you'll understand why. We have a diverse team of different backgrounds and experiences - success at Hilti is down to teamwork and ability.


We look foward to receiving your application :

Job advert closing date : 10 August 2022

If you have not heard from us - 3 weeks after the closing date , please consider your application unsuccessful .

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Trabaja en proyectos que están transformando nuestro negocio y dando forma al futuro de la industria.  

Trabaja en proyectos que están transformando nuestro negocio y dando forma al futuro de la industria.   

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