What's the role?
We are looking for a high caliber Channel Manager with strong business acumen to unleash your high potential. Our people come from different backgrounds with a shared dedication to high performance and consistent results.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With more than 30,000 people in more than 120 countries, we’re a great place for you to show us your worth as you learn, grow and carve-out your career.
What does the role involve?
• Responsible for growing and establishing value adding sustainable customer service and e-business (Hilti Online, eb2b) channel in line with Market Organization strategy
• Derive a clear strategy for channels from Marketing Organization market reach/marketing strategy with a roadmap of activities inclusive of customer engagement on Hilti Online in line with regional and global channel strategy
• Create a caring and performance-oriented environment by role modelling Hilti values, behaviors and attitudes.
• Demonstrate entrepreneurial leadership skills to be creative, take calculable risks, bring the best out of his/her team
• Build a high performing team and inclusive team, and develop your team members in their current role and beyond
• Achieve results by making yourself and your team accountable for their actions
• Continuous Improvement Process (CIP) by initiating and driving ongoing process improvements in collaboration with other departments
• Responsible for execution of Internal controls (ICS) for customer service
• Manage call center operations successfully by maintaining shift and capacity planning
• Hands on call handling in order to get own deep understanding of customer needs and operational challenges in collaboration with sales and finance. Take personal ownership of complex customer requests/complaints and drive resolution.
• Improve Customers engagement on Hilti Online
We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.
Hilti is globally recognized as a fantastic place to work. We finished 14th in Singapore's Best Workplace Awards & 5th in the World's Best Workplace Awards in 2024.
What do we offer?
We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. You work in a team with a positive attitude and receive maximum support. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.
What you need is:
- Degree in business, supply chain, project management or other relevant field. MBA is preferred
- Proficient in MS Office and knowledge in SAP is vital
- Strong customer orientation and problem-solving and can-do attitude
- Proven experience in identifying improvement areas and developing innovative solutions to ensure process excellence
- Experience to lead & implement change
- Self-motivated, highly energetic with persuasion skill and willingness to explore self-potential in different area
- Proven experience to work in multi-culture environment, ability to work with stakeholders from different background
- High ambition to develop your long-term career at Hilti
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
By submitting your resume, you confirm and agree that Hilti Far East Pte Ltd and its related companies worldwide (collectively, “Hilti Group”) may collect, use and disclose your data for their recruitment purposes. This may include selecting, evaluating and recruiting candidates for roles or positions that differ from the above job description, but for which we believe that you may be interested in or appropriate for.
We look forward to receiving your application and regret that only shortlisted candidates will be notified.
