What's the role?
As a Customer Service Representative, you will act as a liaison, provide product/services information and resolve
any emerging problems that our clients might face with accuracy and efficiency.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
- Support sales team in creating quotations, order entry and support general inquiry
- Understand the basic customer service deliverables like service Level, ASA, AHT, schedule adherence
- Understand appropriate situation handling of specialized customer needs based on geography & requirement
- Responsible for sustaining and continuing knowledge of existing and new products and applications
- Handle transactions involving customers terms and conditions in accordance with Hilti's legal guidelines and an applicable regulatory standard.
- Utilize situation selling skills to convert prospects into buying customers to support Hilti's growth strategy
- Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel
- Provide quality service with 70-80 customer contacts/day
Hilti has been cited World’s Best Workplaces for, the accolades are given by Great Place to Work (GPTW), the worldwide industry leader in quantifying employee experience.
What do we offer?
Your responsibilities will be great and, with them, we’ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results.
We’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process which enables your career progression as soon as you’re ready for the next challenge.
What you need is:
- Any Graduate / Post Graduate with 0-3 years of experience of Backend Operations profile in Customer Service.
- Ability to multi-task, prioritize and manage time effectively
- Strong communication and active listening
- Native resident of Gurgaon/Delhi.
- Familiarity with SAP systems would be an added advantage
Why should you apply?
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.