What's the role?
We are looking for a fixed-term Repair Technician to join our Tool Service Centre in Glasgow. Repair Technician performs duties required to maintain a quality service outlet for the repair of Hilti equipment. Maximize productivity within Repair Operations while delivering high-quality, timely repairs of Hilti tools and enhancing the value-added image associated with owning a Hilti tool. Provide best-in-class tool repair service.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
As a Repair Technician you will:
- Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing on-line repair manuals, schematics, and technical files.
- Perform high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems.
- Use hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti tools.
- Conduct final functional and safety testing after every repair to ensure customer safety.
- Through continuous inventory, accurate picking of spare parts, and identifying and increasing inadequate safety stock levels, assist in maintaining adequate parts inventory and ensuring best-in-class repair service to Hilti customers.
- Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel.
- Provide data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools.
- Maintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient manner.
93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.
What do we offer?
We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:
- Genuine career advancement (more than 80% of all leadership roles are filled internally)
- 6% employer pension contributions
- Private Health Insurance and Employee Assistance Programme
- Company vehicle and fuel card for sales roles
- 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
- Paid leave to work on charitable projects
- Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
- Different ways to work flexibly, including working from home and compressed hours
- Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
- Trips to locations such as Milan, New York and global HQ for high performers across all teams
What you need is:
- Have a solid understanding of the technical / functional area.
- Experience in maintaining and repairing electric tools / similar skill base
- Willingness to learn & adaptability to take on new challenges
- Ability to work in a dynamic environment - execute multiple tasks on time to fulfill daily operational deadlines
- Electrical or mechanical background is an advantage
- Relevant electrical or mechanical license is an advantage
- Comfortable using a computer e.g. Microsoft windows, Internet, Excel, and SAP is desirable
Who should apply?
We have an excellent mix of people and some of our best people joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
Please DO NOT apply for multiple roles - the team will assign you where your skills are the best fit.
Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds.
**SALES ONLY**
If you meet the requirements of the role you'll be invited to complete a fun online assessment and a short pre-recorded video interview - please look out for this in your junk mail as it can end up there!
If you need any support with your application please contact gbcareers@hilti.com.
Once you're in the formal process, there are three stages – a first interview with a Regional Manager, a day-in-the-life 'field ride' to give you a real feel for the job and a final interview with a Sales Director. We'll also pay your expenses if you have to travel to meet us.
If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.
Hilti is where your best belongs. We are an equal opportunity employer and value the contributions of all our team members regardless of sex, gender identity/expression, race, ethnicity, sexual orientation, disability, age, religion or family status.
