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Customer Service Representative - Account Manager Development Program

What's the role?

We’re looking for motivated individuals who have a passion for sales and desire advancement opportunities throughout the U.S. and globally.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

In this entry level sales role, your development begins with two months of hands-on training which will set you up for success by learning the foundation of Hilti’s culture, products, and services.

As an Inside Sales Specialist you will influence and serve all Hilti customers, including internal team members and Account Managers who have direct relationships with the Hilti customer experience. Your participation in the Account Management Development Program is essential to prepare you for your next step in an outside sales role.

This position is responsible for influencing and serving all Hilti customers, including internal Hilti customers, i.e. field account managers and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements to ensure the successful achievement of the company’s objectives and growth.

Hilti has been consistently recognized by Selling Power Magazine as a top company to sell for and is a 2021 Fortune 100 best companies to work for.

What do we offer?

In our Account Manager Development Program, you will complete developmental stages before promoting into an outside sales role. During the 12-18 month program, you’ll participate in a full sales, product, hands on, and industry training curriculum. As you advance in the program you will take part in outside sales training and territory sales coverages, all while being paired with a mentor. The outside sales role will likely require relocation and is critical to your continued success at Hilti.

In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

What you need is:

  • High School Diploma or GED required; Bachelor’s Degree preferred or equivalent work experience
  • Previous customer service and/or sales skills preferred
  • Excellent written, verbal, and presentation skills
  • Drive to develop strong and sustainable customer relationships
  • Ability to multitask, prioritize, and manage time effectively
  • Open to relocating within 12-18 months

Why should you apply?

At Hilti you will find a culture where over 80% of our management team has been promoted from within and our average employee tenure exceeds 9.6 years. Join Hilti to begin your long term career with a global leader in a fast paced and exciting industry.


Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Ventas y Servicio al Cliente

El trabajo en ventas en Hilti se centra en establecer relaciones sólidas y de confianza con nuestros clientes. 

Forjamos relaciones sólidas y de confianza y apoyamos a nuestros clientes para que alcancen objetivos notables. 

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