Create exceptional customer experiences, provide hands-on solutions, and drive sales for cutting-edge tools.
As a Hilti Store Representative, you will work with the wider retail sales team in managing the day-to-day operations of the store as well as provide a superior level of service to our customers through product demonstrations and service consultations.
This is not an ordinary retail sales job, we focus on building and maintaining lasting relationships with our customers in understanding their business needs and how our solutions can add value. The role is fast-paced and KPI driven yet also rewarding as you will play an active role in strengthening our partnerships with our customers.
This is a permanent full-time role based at our Hilti Store in Belmont, WA. It is a great opportunity to kick-start your career within a multinational organization with a high-performing and caring culture!
What You'll do
- Manage the day-to-day operations of the store
- Initiate customer contact, build and maintain lasting relationships with our customers
- Overall customer touchpoints, including sales, repairs and inputted sales
- Achieve retail sales targets and profitable growth
- Maintaining Hilti’s customer database through Salesforce
- Maintain Operational Excellence - Inventory controls and processes, data entry quality, store utilities upkeep
What You’ll Bring
- Exceptional customer service skills and focus
- A self-starter mindset with motivation to drive and achieve results
- A team player attitude
- High learning agility and drive for self-development
- A keen eye for detail and passion for problem solving
- The ability to effectively and proactively develop customer relationships
- Computer Literacy, with SAP or CRM experience being advantageous
What’s In It for You
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
By joining Hilti Australia, you'll secure:
- A competitive salary base and bonus structure
- Learning and Development: We provide many opportunities for you to grow personally and professionally, including our internal development programs, in-house learning academy and mentorship programs
- Annual leave: 5 weeks annual leave & Leave loading of 17.5% - i.e. you are paid and additional 17.5% of your salary for the days you take annual leave
- Social Impact: Build a better future for your community by taking two days paid time off to volunteer for non-profits of your choice.
- Wellbeing: Our team members’ physical and emotional well-being is a priority. We offer comprehensive well-being programs and support
- A diverse and inclusive culture: Diversity, Equity and Inclusion a part of everything we do and is an ongoing commitment for us.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
