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Software Engineer-Support Team(F/H)

What's the role?

​​It’s an incredibly exciting time to join the Hilti Digital Platforms team! We are redesigning the future of digital at Hilti and are looking for new team members to play an integral part in our digital transformation journey. As a Software Engineer in Support, you will work in a global, collaborative, fun, and agile work environment; you will be responsible for Service Now ticket support, troubleshooting and modifying our Enterprise E-commerce applications.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries we operate with a unique direct sales model and generate around 250,000 customer interactions every day.

What does the role involve?

As a Software Engineer in Support Team, you provide support for our Enterprise E-commerce applications through ServiceNow tickets, troubleshooting and configuring various applications, application development, and thought leadership in a highly agile team environment.

  • You manage the backlog of tickets to act swiftly to resolve the incidents and respond to requests.
  • You manage SLA (service level agreement) and ensure the value creation for our customers and our organization.
  • You provide support to a portfolio of initiatives and roll out of new projects across markets and business units, when necessary.
  • You work in close collaboration with quality assurance team, development team, DevOps team, and other stakeholders.
  • You create documentation of processes and case studies to create a knowledge base.
  • You keep the high standards of the team for answering questions, sharing knowledge and offering help to other members of the team and the organization

The job doesn’t stop with support! We are building Hilti’s next generation of developers through this team as you learn the application from top to bottom. Primary technologies used consist of Java, Spring, SAP/Hybris, GraphQL, Angular, NodeJS, AWS, and many more!

The Digital Platform team, at our two locations in Boulogne-Billancourt, France and Texas, USA, consists of 130+ team members in 11+ scrum teams working with the newest technologies to create a unique user experience for Hilti’s extraordinary products and services.

What do we offer?

To further accelerate in digital marketing, we are building our Global Digital Hub in Paris. You will experience the agile mentality of a start-up, combining the stability of a sound business model and the working environment of an award-winning culture. You can make an impact from day one in an international and diverse team by shaping the future of digital at Hilti and revolutionize customer interactions.

  • From 60k to 80k package
  • 25 vacation days + RTT
  • Childcare
  • Health insurance fully covered
  • Retirement plans

What you need is:

  • Bachelor’s Degree in Computer Science, Computer Engineering, or related field, or equivalent practical experience.
  • Minimum two years’ experience in software development in back-end systems in web technologies
  • Experience in Java, JEE, Spring and agile development; experience in Hybris, preferred; developing microservice-based web applications; API design and development.
  • Good communications skills in English, an agile mindset, and excellent problem-solving skills

Who should apply?

We’re investing more than ever in our digital transformation. As a company whose lifeblood is innovation, we give our customers the next level of digital offerings on an impressive global scale!
For you, it means unrivalled opportunities to work in a ‘start-up within’ environment, develop an international career and really have an impact on the shape of things to come.

During your interviews, you will meet several members of the digital team including leadership. This way you get to know more about us, and we get to know more about you.

Tempted to apply? Click “apply now” and send us your resume (PDF in English version) today!

Do you want to know more? Go to

Join us and #TransformDigital

Hilti is an equal opportunity employer and success at Hilti is down to teamwork and ability


Work on projects that transform our business and shape the industry’s future.  

Work on projects that are transforming our business and shaping the industry's future. 

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