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Project Manager Tool Service Engineering (m/f/x) (80 – 100 %)

What's the role?

In this challenging position, you will be responsible for the service lifecycle management of a product family, as well as for the planning and execution of strategically relevant projects for Hilti Global After Market Service. Together with the product development team and the global service community you will develop and ensure implementation of global standards for physical repairs and service levels. You will have joint responsibility to guarantee continuous improvement of service quality, efficiency and customer satisfaction.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software, and services for the global construction industry, and beyond. At Hilti strong customer relationships create solutions that build a better future, where there is pride and a sense of belonging across our 120 global locations. It’s where people explore possibilities, leverage their potential, own their personal development, and grow lasting careers.

What does the role involve?

You will play a key role in product development projects to establish the link between the knowledge available in the service community and the development of new products by defining and managing design to service actions.
You will be responsible for the definition of service concept and standards for your product category as well as for the training concept and knowledge transfer.
In strong collaboration with global team of experts you will ensure the implementation of repair standards and performance targets for different service regions.
In the scope of our global strategy and together with a highly performing team you will shape the future of our global service organization by managing high impact (interdivisional) projects.

Our Global After Market Engineering Team is anchored at the very highest levels of Hilti and fosters leaders within Hilti. If you have passion, want to learn by doing, coach others, interact with all levels of the organizations, travel internationally and
drive to make a difference then this is the place for you. The location of the role is based in Schaan at our development site, which allows to interact and connect with key functions from the development and project teams of all business areas.
We aim to further increase the diversity in our team in all dimensions, we are closely connected, we live continuous improvement, support each other and live an inclusive working culture. Last but not least we have a lot of fun – come and join us.

What do we offer?

You will be working with a team of people striving for excellence, with an open, inclusive and supportive culture. Bring your own perspective and achieve results together with others.

Come to a place where you will own your development and career journey: global or local, cross-functional or as a specialist. If you’re willing to go the extra mile, there is no limit to what you can achieve.

Relish the views from our modern and state-of-the art offices. Enjoy a variety of healthy foods from the campus restaurants, keep in shape at the in-house gym, or commute with our e-bikes free of charge. You will be amazed what the alpine life has to offer.

For the full range of benefits, take a look at

What you need is:

  • Master’s degree in Engineering or a similar educational background, MBA is a plus
  • Several years of relevant professional experience in an international technical environment
  • Understanding business strategies and having the ability to set clear priorities
  • Strong conceptual competence, analytical thinking and change management skills
  • Fluent English required, German/additional language is beneficial
  • Experience in an international / intercultural environment is a plus

Why should you apply?

You are a dynamic and ambitious personality interested to work in a highly performing international team of engineers and experts. Your strong conceptional and analytical approach combined with distinctive communication and networking skills and ability to persuade your business partners helps you to successfully manage key projects amongst different stakeholders and leave a strong footprint within Hilti and our Global After Market Service Community. You are searching a new challenge to allow your professional development and sharpen your entrepreneurial spirit.

Does this sound like you? We look forward to your application! For further questions, please feel free to contact the hiring manager Christian Heiniger.

*For non-EU / EFTA citizens: Please state your eligibility status to work in Switzerland / Liechtenstein and note that if you do not own a valid Swiss / Liechtenstein work permit, Hilti cannot guarantee your final employment due to authority regulations.

Learn more about us:

Learn more about life at Hilti Headquarters:

Hilti is an equal opportunity employer.

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Global Operations

Work with a market leader that manages the entire product ecosystem from manufacturing to logistics and after-market services.

Work with a market leader that manages the entire product ecosystem from manufacturing to logistics and after-market services. 

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