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Tool Service Center Coordinator

What's the role?

The role of the Tool Service Center Coordinator, is responsible for ensuring efficient and proper operations of a local On-Demand Tool Services Center. Responsibilities include, but are not limited to, shipping and receiving all tools (OnDemand and Fleet), fielding communications (questions, complaints, issues), and managing the Loaner and On-Demand program within the specified TSC.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

  • Ensure that all tools are shipped in a timely manner and in compliance with prescribed order fulfillment targets
  • Review inventory stock weekly and order additional tools and accessories to ensure that minimum stock quantities are available for order fulfillment.
  • Analyze and grade the condition of returned tools
  • Separate tools to be kept as part of the Fleet Premium Loaner/Tools On-Demand Tool Pool
  • Organize and manage stocking locations on-hand inventory for Fleet Premium Loaner/Tools On-Demand Tool Pool
  • Modify the equipment status of expired fleet tools in SAP to reflect the tool was scrapped
  • Fulfill Fleet Premium Loaner Tool orders and Tools on Demand orders
  • Create repair orders for returned Fleet Premium Loaner/Tools On-Demand Tool Pool and position the tools for the repair process; restock the tools once repaired or serviced
  • Interface and work with the On-Demand process expert on customer and process issues Communicate with other service centers on On-Demand processes
  • Ensure proper labeling of On Demand tools prior to shipment
  • Complete daily cycle counts as prescribed by the most recent Internal Control Systems (ICS) policy and practice
  • Receive all On Demand and Fleet Loaner tools into the warehouse and virtually into SAP and ON!Track.
  • Ensure that all tools are in the ON!Track system and this inventory matches with SAP inventory.
  • Be the last line of defense to ensure that On Demand and Loaner tools are in proper working condition and in a highly presentable clean manner prior to shipping
  • Maintain a safe, clean, and orderly On Demand facility
  • Additional duties, as assigned

Our logistics operation is special because we own our whole supply chain, something that’s almost unique for a company of our size.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibility from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities domestically and internationally.

What you need is:

\  High School Diploma or GED, required
• Associate degree, preferred
• Experience as an SAP user, preferred
• Intermediate skills in MS Excel, required
• Strong communication and interpersonal skills, required
• Must be customer service oriented and be able to work in a team environment
• Must be able to handle a large volume of work and multiple priorities
• Must possess good attention to detail and be able to meet deadlines

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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Global Operations

Work with a market leader that manages the entire product ecosystem from manufacturing to logistics and after-market services.

Work with a market leader that manages the entire product ecosystem from manufacturing to logistics and after-market services. 

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