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Operations Improvement Manager

What's the role?

Take the opportunity to be part of our After-Market Service Excellence Team, with the chance to travel worldwide to utilize your knowledge and passion for Lean to make an impact on our business. Develop people and drive projects across the entire Tool Repair Service Network to transform the lean mindset to the next level!
Are you ready for it?

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

  • Support the development and the deployment of Hilti Lean Systems in the After Market Community and help steering the transformation towards a lean enterprise.
  • Monitor, track and audit process and progress of Lean activities in our Tool Service Center network in order to continuously improve processes and performance.
  • Ensure business impact regarding sustainable value creation as well as customer and team member engagement.
  • Identify cross functional opportunities to improve overall value stream efficiency and conduct step change and improvement projects accordingly.
  • Drive sustainability and deployment of Hilti Lean Core Systems through upskilling, education, and certification programs for all levels of team members
  • Align, challenge and coach leaders on lean mindset and change management. Participate in and lead area (leadership) meetings
  • Build strong relationships with key stakeholders in order to drive communication, alignment, and collaboration
  • Act in a multi-cultural environment, show learning agility and be close to the people

We want your thirst to learn, courage to question and desire to improve ‘the way we work’, including yourself.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process; we screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or encouraging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.
Additionally, we offer you a competitive salary and a wide range of benefits.

What you need is:

  • Technical/Business Administration University degree or MBA
  • 4-5 years of professional experience
  • Expertise in Lean tools and methods (e.g. 5S, Value Stream Mapping, Obeya)
  • Experience in leading and track record in implementing Lean Projects
  • Experience in coaching and training leaders
  • Passion for operations management
  • Interested and able to drive strategy in a large organization
  • Passionate to activate and motivate people at all levels. Previous leadership experience is an advantage.
  • Fluent in English and Italian

Why should you apply?

Our After Market Service Excellence Team is within Hilti globally very well cross-linked. If you have passion, want to learn by doing, coach others, interact with all levels of the organizations, travel internationally and drive to make a difference then this is the place for you. The location of the role is based in Italy at our Tool Service Center in Carpiano (Milan), which allows directly to interact and connect with the operational functions.

We are a truly divers team in all dimensions, we are closely connected, we live continuous improvement, support each other and live an inclusive working culture. Last but not least, we have a lot of fun – come and join us.

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Global Operations

Work with a market leader that manages the entire product ecosystem from manufacturing to logistics and after-market services.

Work with a market leader that manages the entire product ecosystem from manufacturing to logistics and after-market services. 

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