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Customer Care Handling Specialist

  • Manchester, North West, United Kingdom
  • Customer Service
  • Early Careers
  • WD-0014466
  • Apply Now

What's the role?

Starting annual base salary: £23,050 and an annual bonus at target of: £1,500.

We’re looking for a Customer Care Handling Specialist to join our Customer Services team in Manchester. But this is no ordinary role, as ours is a uniquely high-performing and supportive working culture.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. Hilti is very proud to be ranked as the UK's 12th best large organisation to work for in the Great Place to Work survey.

What does the role involve?

As a customer Care Handling Specialist, you will operate with autonomy whilst being offered plenty of responsibility. Your role will be to Process all CCNs (Customer Care Notifications) that have not been resolved and Courier reports at first point of contact in an efficient, timely and professional manner.

Your role will be to support all other departments and field-based personnel by providing detailed and accurate feedback regarding complaints to achieve departmental objectives by resolving all invoice enquiries and promoting the CCH service through all MCS channels with a positive attitude.

This is a fast-paced role that requires a strong-minded character with drive and ambition.

We are proud to have a long-term bonding with our employees: More than 30% of our employees have been part of the Hilti family for over a decade.

What do we offer?

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

Genuine career advancement (more than 80% of all leadership roles are filled internally)
Competitive salary and above-average performance bonus
6% employer pension contributions
Private Health Insurance and Employee Assistance Programme
33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
Paid leave to work on charitable projects
Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback

We'll offer a hybrid working pattern between the office and home and different ways to work flexibly so please feel free to talk about what flexibility means to you at your interview.

What you need is:

  • Good IT skills, preferably with knowledge of SAP
  • Experience in complaint resolution and problem solving
  • High attention to detail
  • Effective communicator at all levels for internal and external customers
  • Strong team player, able to give and receive constructive feedback whilst creating a good working environment
  • A thirst to learn and challenge yourself
  • Pro-active and quick learner with the ability to solve problems and adapt to ongoing change.

Who should apply?

We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds.

If you need any support with your application please contact

If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.