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Bilingual Inbound Customer Service Representative

  • Oakville, Ontario, Canada
  • Customer Service
  • Early Careers
  • 36851
  • Apply Now

What's the role?

This position is responsible for influencing and serving all Hilti customers, including internal Hilti customers, i.e. field account managers and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service and technical expertise with strong orientation to understanding a customer’s specialized needs and requirements to ensure the successful achievement of the company’s objectives and growth within their assigned Market Organization. In addition, this position requires coaching to support a sales culture and system competency with a focus on eBusiness.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

  • Demonstrate adherence to the company’s quality philosophy
  • Strategy by partnering with customers and other team members
  • Mentor team members in sustaining and continuing knowledge of existing/new products and applications to promote to customers, including customer engagement activities based on potential class
  • Utilize Successful Selling Skills (SSS), Phone Selling Skills (PSS), and Systems (CEC) to maximize market and customer penetration
  • Participate and demonstrate leadership in company, department and market driven incentives and promotions
  • Drive engagement with high potential and target accounts
  • Achieve sales goals and objectives consistent with the Customer Service One-year plan (OYP) and company strategy through successful utilization of the CEC
  • Generate incremental, profitable sales through clear execution of Hilti’s Engagement strategy
  • Responsible to Coach teams to increase online customer base and drive online sales and work with RM to research and generate eB2B opportunities
  • Perform other duties as assigned

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.

What do we offer?

In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, RRSP, RPP matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
We will give you the tools you need to succeed through hands-on integration training and will support your continued professional development through ongoing training and mentoring, targeted leadership programs, and opportunities for international assignments in any of the 120+ countries in which we operate.

What you need is:

  • Minimum 1 year in an Inbound Sales Specialist Role
  • Minimum of 1-3 years sales/management experience
  • High School Diploma required; Bachelor’s Degree Preferred
  • Demonstrated sales and mentoring capabilities required
  • Demonstrated working knowledge of SSS, PSS, CEC, and Hilti products and applications
  • Strong interpersonal and written communications skills, presentation skills and a working knowledge of EB2B required
  • Strong knowledge of computer information systems such as Hilti Online, SAP, Microsoft Word, Excel and PowerPoint
  • Strategic planning and organizing skills required. (Phone skilling and Team Scheduling)
  • Ability to adapt to varied business needs and handle multiple projects is required without sacrificing the personalized service of our customer
  • Clear understanding of HNA trade and engagement strategy, including the development of high potential and eB2B accounts
  • Strong teamwork skills, while exceeding individual PMP targets
  • Must be bilingual in English/French

Who should apply?

We have an excellent mix of people and some of our best account managers joined us with little or no construction experience. Success at Hilti is down to teamwork and ability, no matter what your background.

Working Conditions:

Must be able to sit for prolonged periods of time and spend extended amount of time on the phone

Hybrid after 6 months of working Onsite.

This position will participate in a variety of occasional tool training that will require:

Lifting of tools up to 65lbs

Some exposure to excessively loud noises

Safety Requirements:

Hardhat, safety vest, safety glasses, gloves, steel toe boots, ear protection, and long pants required for occasional tool training

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.