Red Shirt Ready! The Account Manager Experience

Ready for your work day?

6:00 AM

This timeline represents an example of a typical day you might experience in the role. Each day is different and may not be reflective of this specific example.

The early bird gets the worm! Construction sites are active before the sun rises and Tradesmen are already hard at work. It's time to wake up, view your schedule for the day by checking your Salesforce dashboard and update your calendar to chase leads and close deals.

Before you know it, you're hitting the road in your Hilti-branded vehicle on the way to visit your first customer of the day.

7:00 AM

You've made it to your first customer site! It's time to build relationships and provide innovative customer solutions. Your first customer is interested in seeing the new fleet of Nuron products and trying them out for themselves. It's time to put your hands-on training into action!

Before leaving the site, you enter your notes into Salesforce and make sure you leave enough time to drive to the next customer - with good planning you've already ensured that the customers you're visiting today are located close by.

8:00 AM

You arrive at your second customer's site and have a productive meeting about our Fieldwire platform and how it can help drive project productivity.

You book a productivity analysis, enter notes into your Salesforce dashboard so your teammates are in the loop on your customer discussion and you begin your drive to the next customer.

10:00 AM

Your third customer of the day has been a Hilti customer for a long time, so you spend time discussing the benefits of moving to a fleet contract. You meet with the business owner and discuss why fleet would benefit their organization, improve efficiency and productivity by reducing downtime.

You update your Salesforce dashboard with notes and activities from your visit and travel to your next customer.

11:00 AM

Your next visit is with the chief executive officer (CEO) of a new customer you have recently been in contact with. This is your first time to meet with them in person. Remember, first impressions are important!

You share with the CEO how Hilti can become a long-term partner and assist with making their business more efficient, more productive and safer. Through your conversation, you identify the value of booking a productivity analysis so you add all your notes to Salesforce and create a follow-up action to ensure another member of your team can support during your next visit.

1:00 PM

You arrive onsite for your next customer visit. This customer has also been with Hilti for a while, so you have another conversation about transitioning to a fleet contract.

2:00 PM

It's time to meet with a Hilti field engineer and your next customer of the day. Together you discuss productivity and safety solutions and build out a submittal package for an upcoming project that your customer recently won.

Your field engineer makes note of following up with the customer within the next week in Salesforce. You create a note for yourself to ensure you deliver on the follow up promise.

3:00 PM

Your final meeting of the day is a presentation to the CEO, chief financial officer (CFO) and the executive board of a long-term Hilti customer.

You understand how beneficial switching to a fleet contract and implementing ON!Track could be for this customer. Making this switch would mean the customer could not only receive the newest products but also identify downtime or inefficient processes costing them time and money.

You update your Salesforce dashboard and log outstanding activities to ensure the customer is kept fully up-to-date with their order and receives exceptional customer service.

4:00 PM

To wrap up a busy day visiting customers, you ensure you've completed all your follow-up tasks from the day's visits, respond to emails and messages that you received throughout the day and make one last review of your plan for tomorrow to line yourself up for success and do it all over again!

You drive your Hilti-branded vehicle home to spend some well-earned relaxation time at the end of your busy and productive day.

Our purpose: Making Construction Better

The construction industry faces productivity challenges with labor shortages, work site safety, and sustainable building.

We want to be our customers' best partner for productivity, safety and sustainability and deliver better applications, better projects, better processes, and better experiences. We partner with our customers to overcome these challenges and drive more productivity and profitability.

Construction is the backbone of modern infrastructure. Learn how the role of an Account Manager supports our purpose of Making Construction Better.

Award 'WIN-ning' Training

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Welcome to WIN

When you accept your offer with Hilti as an account manager and complete your first few weeks of orientation, you will start with a formal training program, or as we like to call it, WIN. WIN is a 12 month program starting with a two-week in-person training (WIN fundamentals) in Tulsa, Okla.

WIN will immerse you into the world of Hilti, covering everything from our culture and business strategy to hands-on training with our innovative products. You will experience WIN as a cohort with other new Hilti account managers, which will provide you with a network of strong relationships as you begin your Hilti career journey.

Continue scrolling for a more in-depth look at what the two weeks of WIN will involve.

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Day 1

Congratulations! Interviews are over, you've completed your first few weeks of orientation and now you find yourself at the first day of your in-person WIN training in Tulsa, Okla.

Today you'll spend time getting to know your cohort as our exceptional training team beings your introduction to Hilti, our culture, and our mission of Making Construction Better. One of the members of the Hilti North America Executive Management Team will also guide you through the business strategy.

Days 2-4

These next couple of days will be busy! You'll get a detailed introduction into our Customer Relationship Management (CRM) system, Salesforce.com while also conducting what we call a 'trade walk'.

The trade walk is when you'll be introduced to all of the trades you will specialize in as an account manager while also learning the basics of navigating a construction site.

During these few days, you will also be introduced to our Situational Selling Skills training where you will learn the core requirements of selling, preparing for meetings, understanding your customers and becoming an expert listener.

Day 5

You've reached the end of your first week! Today you'll experience a deep dive of the different trades Hilti covers. From the Energy and Industry (E&I) industry to Interior Finishing (IF) and Steel and Metal, just to name a few, you'll explore the difference of each trade what services, products and software can support our customers. This is when the hands-on training comes in. Prepare yourself for a lot of information and a lot of fun!

You will end the day with morning training on Salesforce.com to reinforce what you've learned throughout the week and help keep it top of mind. Now it's time to explore what Tulsa has to offer along with your cohort!

Days 6-8

Welcome to week two of WIN!

The next three days will follow a similar format to your first week. Each morning, you will complete additional training on Salesforce.com to ensure you feel comfortable with the system. Salesforce.com is critical to your success as an account manager. It helps you plan and communicate effectively with your customers and your teammates.

After lunch, you'll dive back into trade specific training with the Learning & Development team before closing out the day with a few roleplay exercises to refine your knowledge. By this point, everything will start to feel a bit more familiar, and you should start to feel more comfortable tackling life as a Hilti account manager.

Days 9-10

You're nearing the end of WIN fundamentals!

The final two days will teach you how to interact with different customers you might encounter during your career. From the general contractor to the business owner, you will utilize everything you've learned to conduct meaningful conversations and provide value through every customer touchpoint.

You end the day summarizing everything you've learned over the last two weeks, but the training doesn't stop here. Ongoing training and development is part of our culture. You will be supported by your teammates, managers and the Learning & Development team throughout your Hilti career to ensure you're performing to the best of your ability.

It's time to head back home and get ready for your first post-WIN week!

Partnering with our customers across jobsites and offices

One of the most unique and challenging aspects of the account manager role is the varied environments you will find yourself in day-to-day.

From conducting onsite demonstrations showcasing our innovative products to participating in detailed discussions with business owners about how we can support and improve productivity, efficiency, and sustainability - this role has it all.

"My biggest learning curve was wearing different hats and approaching different people because you’re learning all kinds of personas all the time – speaking to a business owner in office is a lot different than speaking to a foreman on site."

Mike, account manager, Greater Toronto Area

What is your favorite thing about the role?

Mike

"I love how part of my job is to build long-lasting, strong relationships with my customers. I get to wear different hats and speak to lots of different people from business owners, to the site foreman."

Account manager, Greater Toronto Area

Audrey

"I like scheduling my day-to-day and being able to build relationships with my customers. I enjoy going to work and seeing my customers every day."

Account manager - Surrey & Delta, British Columbia

Evettra

"I like the employee development - Hilti wants to see you grow and will support you throughout your career. As an account manager, my favorite part of the job is being a true partner to the customer and winning as a team. It always feels great when you make that big sale!"

Account manager, San Jose & Gilroy, California

Selyna

"There’s a lot of autonomy in this job, which I like. You are empowered to solve some of your customers' biggest problems while also having a large supportive team behind you. This is more than just a job, it gives me real purpose. That’s what I appreciate about Hilti."

Account manager, Greater East Bay, California

HEAR FROM SELYNA

Be prepared to learn, a lot!

"It took me nine months to feel comfortable in the field. For the first six months, I felt so lost and felt like I had made a mistake. My manager told me to be patient, and sure enough, after a few months, I felt comfortable and like an expert in my role! I'm happy I stayed but it's definitely a challenging role. I like that I'm always learning and never feel stagnant.

Be prepared to do your own outside learning, along with Hilti's provided training, depending on your trade. Trade competence is critical - knowing what words to use and specific lingo can be telling. Don't be afraid to use your team to help you with this! It's an individual sales role but being a team player is important and your teammates are here to help. After you onboard, you should do a ride along with another account manager in your trade to get familiar with what the customers do and talk with your specialist to see what kind of lingo they use."

Benefits at a glance

Compensation & rewards

We are committed to providing our team members with a best-in-class rewards package that is competitive with the market and aligned with our caring and performance-oriented culture.

Time away and family benefits

Our benefits package supports yours and your family's needs and allows you to take time off for what matters most.

Team members are provided with paid time off for health & wellness days, personal days and vacation days. We also offer family leave, sabbaticals and military leave.

Flexible work

Our flexible work arrangement empowers team members to thrive in their work and balance their work and personal lives.

As an account manager, you will oversee a designated portfolio of accounts and maintain a schedule that prioritizes both your responsibilities and your customers' needs.

Wellbeing

Our team members physical and emotional wellbeing is a priority. We offer comprehensive wellbeing programs beginning the first day of your Hilti career.

In addition to optional medical, dental and vision plans, we provide team members with the opportunity to participate in company-paid wellness screenings, health coaching programs, mental health benefits and others to fit your needs.

Growth and development

We provide several opportunities for you to grow professionally and personally like our in-house learning academy, employee resource groups and mentorship programs to name a few.

To help you further your education desires, we offer education assistance, reimbursements for professional certifications and a student loan assistance program.

Social impact

Help us build a better future for our communities by taking advantage of our paid time off days to volunteer with a nonprofit of your choice.

Frequently Asked Questions

Hilti account managers are 'Making Construction Better'. This role is challenging but rewarding.

Take a look below at some of the most frequently asked questions by candidates interested in a career with us.

Do I need prior construction experience?

Not at all! We look for candidates from a variety of backgrounds for our account management positions. Some of our most successful team members had zero experience within the construction industry prior to joining our team.

We look for driven and ambitious candidates with a high level of learning agility and, of course, we offer award-winning training from day 1.

Our account managers form long-lasting relationships with our customers. Solving their problems, listening to their needs and offering them the best solution. If you are the kind of person that can easily build long-lasting relationships and you are solution-oriented, then this is the role for you!

Do I need to know every Hilti product to be successful?

Not at all! Our account managers are segmented by trade and specialty.

Account managers can cover many different areas of focus and will not need experience of our full portfolio of products and services. Through the orientation and WIN training, you will be immersed in various trades and will be fully equipped for your first day.

With time and experience, you will become even more knowledgeable with the Hilti portfolio.

But it's not just about selling tools to our customers. Your role is to act as a consultant discovering opportunities to improve productivity, efficiency and sustainability.

What training is involved to help me succeed?

All account managers experience our award-winning introductory training program when they first join Hilti.

This program will equip you with the essential skills and knowledge you'll need to succeed.

Our supportive team will be alongside you every step of the way however you will also have continued support from your wider team including regional managers, other account managers, field engineers, solution consultants, project managers - you name it, we're there to support you and help you win as a team.

What does my schedule look like day to day?

No day is the same as an account manager. You will be in the field interacting and partnering directly with customers to help solve some of their biggest challenges. You can expect to visit an average of four to five customers a day.

The construction industry starts early, and we want you to be right there with them. The day and schedule is yours to manage. For an example of how a typical day as an account manager might look, check out the timeline above.

What makes this role unique?

As an account manager, you will cover a large territory of unique customers, sites, locations, and challenges.

The majority of your time will be spent out in the field, face-to-face with our valued customers.

From working at heights to demoing heavy tools, this role can present many different challenges and opportunities. You must be comfortable interacting with a variety of people and be flexible as no day is the same.

How can I prepare for my interview?

Be sure to watch the video above to understand what a day in the life could look like for you.

We would also recommend spending some time on our careers website, Glassdoor page, and social media platforms to fully understand who we are and what we do.

If you still have questions, our team will be happy to answer them during your interview.

Glassdoor: Best Places to Work 2024

Ranked #16 in Best Places to Work in the United States. Rankings are based solely on the anonymous and voluntary reviews of Hilti employees.

Great Place to Work

#86 in Top 100 Best Companies to Work for 2023

#7 in Best Workplaces in Texas for 2023

#3 in Best Workplaces in Construction for 2023

Selling Power: 60 Best Companies to Sell For

Featured on the 2024 list of 60 Best Companies to Sell For. Our 19th consecutive year in the Top 60 Rankings.

Red Shirt Ready!

Day in the Life of an account manager