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Red Shirt Ready!

The Account Manager Experience

Day in the Life of an account manager

So you're interested in being an account manager? Learn what it takes to become 'Red Shirt Ready' and dive into the world of an account manager at Hilti North America.

Maxnewyork Watch Video

Ready for your work day?

Our purpose: Making Construction Better

The construction industry faces productivity challenges with labor shortages, work site safety, and sustainable building.

We want to be our customers' best partner for productivity, safety and sustainability and deliver better applications, better projects, better processes, and better experiences. We partner with our customers to overcome these challenges and drive more productivity and profitability. 

Construction is the backbone of modern infrastructure. Learn how the role of an Account Manager supports our purpose of Making Construction Better.

Award 'WIN-ning' Training

CEO3

Partnering with our customers across jobsites and offices

One of the most unique and challenging aspects of the account manager role is the varied environments you will find yourself in day-to-day. 

From conducting onsite demonstrations showcasing our innovative products to participating in detailed discussions with business owners about how we can support and improve productivity, efficiency, and sustainability - this role has it all.

"My biggest learning curve was wearing different hats and approaching different people because you’re learning all kinds of personas all the time – speaking to a business owner in office is a lot different than speaking to a foreman on site."

Mike, account manager, Greater Toronto Area

What is your favorite thing about the role?

Selynanew

HEAR FROM SELYNA

Be prepared to learn, a lot!

"It took me nine months to feel comfortable in the field. For the first six months, I felt so lost and felt like I had made a mistake. My manager told me to be patient, and sure enough, after a few months, I felt comfortable and like an expert in my role! I'm happy I stayed but it's definitely a challenging role. I like that I'm always learning and never feel stagnant. 

Be prepared to do your own outside learning, along with Hilti's provided training, depending on your trade. Trade competence is critical - knowing what words to use and specific lingo can be telling. Don't be afraid to use your team to help you with this! It's an individual sales role but being a team player is important and your teammates are here to help. After you onboard, you should do a ride along with another account manager in your trade to get familiar with what the customers do and talk with your specialist to see what kind of lingo they use."

Benefits at a glance

Compensation & rewards

We are committed to providing our team members with a best-in-class rewards package that is competitive with the market and aligned with our caring and performance-oriented culture.

Time away and family benefits

Our benefits package supports yours and your family's needs and allows you to take time off for what matters most.

Team members are provided with paid time off for health & wellness days, personal days and vacation days. We also offer family leave, sabbaticals and military leave.

Flexible work

Our flexible work arrangement empowers team members to thrive in their work and balance their work and personal lives.

As an account manager, you will oversee a designated portfolio of accounts and maintain a schedule that prioritizes both your responsibilities and your customers' needs.

Wellbeing

Our team members physical and emotional wellbeing is a priority. We offer comprehensive wellbeing programs beginning the first day of your Hilti career.

In addition to optional medical, dental and vision plans, we provide team members with the opportunity to participate in company-paid wellness screenings, health coaching programs, mental health benefits and others to fit your needs.

Growth and development

We provide several opportunities for you to grow professionally and personally like our in-house learning academy, employee resource groups and mentorship programs to name a few.

To help you further your education desires, we offer education assistance, reimbursements for professional certifications and a student loan assistance program.

Social impact

Help us build a better future for our communities by taking advantage of our paid time off days to volunteer with a nonprofit of your choice.

Frequently Asked Questions

Hilti account managers are 'Making Construction Better'. This role is challenging but rewarding.

Take a look below at some of the most frequently asked questions by candidates interested in a career with us.

Not at all! We look for candidates from a variety of backgrounds for our account management positions. Some of our most successful team members had zero experience within the construction industry prior to joining our team. 

We look for driven and ambitious candidates with a high level of learning agility and, of course, we offer award-winning training from day 1. 

Our account managers form long-lasting relationships with our customers. Solving their problems, listening to their needs and offering them the best solution. If you are the kind of person that can easily build long-lasting relationships and you are solution-oriented, then this is the role for you!

 

Not at all! Our account managers are segmented by trade and specialty.

Account managers can cover many different areas of focus and will not need experience of our full portfolio of products and services. Through the orientation and WIN training, you will be immersed in various trades and will be fully equipped for your first day.

With time and experience, you will become even more knowledgeable with the Hilti portfolio. 

But it's not just about selling tools to our customers. Your role is to act as a consultant discovering opportunities to improve productivity, efficiency and sustainability.

All account managers experience our award-winning introductory training program when they first join Hilti.

This program will equip you with the essential skills and knowledge you'll need to succeed.

Our supportive team will be alongside you every step of the way however you will also have continued support from your wider team including regional managers, other account managers, field engineers, solution consultants, project managers - you name it, we're there to support you and help you win as a team.

No day is the same as an account manager. You will be in the field interacting and partnering directly with customers to help solve some of their biggest challenges. You can expect to visit an average of four to five customers a day.

The construction industry starts early, and we want you to be right there with them. The day and schedule is yours to manage. For an example of how a typical day as an account manager might look, check out the timeline above.

As an account manager, you will cover a large territory of unique customers, sites, locations, and challenges. 

The majority of your time will be spent out in the field, face-to-face with our valued customers.

From working at heights to demoing heavy tools, this role can present many different challenges and opportunities. You must be comfortable interacting with a variety of people and be flexible as no day is the same. 

Be sure to watch the video above to understand what a day in the life could look like for you.

We would also recommend spending some time on our careers website, Glassdoor page, and social media platforms to fully understand who we are and what we do.

If you still have questions, our team will be happy to answer them during your interview.