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Tool Service Team Lead

What's the role?

Functional and disciplinary leadership of Repair Technicians in Tool Service Center operations. Effectively plan & direct activities to meet the Repair Key Performance Indicators.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

•Lead and direct team in execution of tool service process while delivering Hilti Tool Service value proposition
•Sustain technical competence while leading development of team repair expertise
•Identify, promote, & execute continuous process improvements for repair center operations
•Complete understanding and adherence to repair standards while also ensuring Repair Technicians follow all repair and process standards
•Responsible for effective inventory management to defined regional process standards
•Direct tool service center maintenance of work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbents to perform the job in a timely, safe, and efficient manner
•Direct supervisory authority and responsibility for assigned team members within Tool Service Center; includes performing PMP process, implementing development plans and recommends employment status changes
•Lead by example and promote a cohesive team-oriented environment
•Determine Tool Service Center priorities in order to maintain same day turn-around-time while providing quality repair service
•Assist Tool Service Manager in maintaining rapport and communication through daily contact with Tool Service Center staff, customers, sales personnel, and company departments
•Direct and coordinate activities in collaboration with Regional Process Manager, Regional Repair Expert, Tool Services Marketing (fleet, TOD support, CTS)
•Perform other duties as assigned by manager

Two percent of Hilti's annual net income is invested in projects of the Hilti Foundation.

What do we offer?

In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

What you need is:

•High School Diploma or GED required
•College degree preferred
•2-3 years experience in technical shop/plant operations management
•Direct supervision of technical staff preferred
•Experience using Windows applications preferred

Why should you apply?

We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Global Operations

Hilti ist ein Unternehmen, das das gesamte Produktumfeld von der Herstellung über die Logistik bis zum Kundenservice umfasst.

Hilti ist ein Unternehmen, das das gesamte Produktumfeld von der Herstellung über die Logistik bis zum Kundenservice umfasst.

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