What's the role?
This role is resident to the office and/or jobsite of a defined customer account, based on the needs of the customer. The Resident Engineer represents Hilti within the customer’s environment, applying Hilti’s technical expertise to strengthen customer solutions while identifying opportunities to extend these approaches across multiple accounts.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
- Act on behalf of Hilti within the customer’s environment, applying Hilti expertise to improve solution choices while learning ways to replicate this approach across additional accounts with a typical Field Engineer and Engineered Solutions Specialist arrangement.
- Support the technical needs and inquiries of the account capture team, including business developers, regional managers, and account managers.
- Build and maintain a contact matrix within the customer’s engineering design units to identify upcoming projects in the pre-design phase.
- Develop engineered solutions for overhead grid systems, multi-trade racking, raised floors, pipe and cable tray supports, seismic bracing solutions, and electrical and instrumentation stands.
- Conduct practical checks and value engineering on engineered solutions to ensure suitability for the project environment, application, and market competitiveness.
- Support the delivery of engineering designs through Hilti’s Building Information Modeling (BIM) services, attend project coordination meetings, and assist the Building Information Modeling Engineering Project Manager with client technical questions.
- Promote the use of Hilti software within the engineering departments of assigned customer accounts.
- Collaborate directly with the Project Management Office (PMO) to gather necessary information, relay questions, and manage change requests between the PMO and the customer.
- Support coordination with third-party engineering and design partners. Generate complete engineering resource support requests and participate in project meetings to monitor progress and timelines of project delivery.
- Track successes and failures, regularly providing assessments on return on investment and bid proposal conversion rates.
- Leverage support from Hilti’s Technical Back-Office, Field Engineers, Regional Managers, Engineered Solutions Specialists, Project Managers, and Account Managers as needed throughout project delivery.
- Oversee and review bills of materials while supporting the sales team and Project Management Office in order fulfillment.
- Provide field training to customers during installation as needed.
- Provide feedback to product and technical departments regarding customer needs for products, software, or programs.
- Increase customer productivity by guiding and coordinating engineering designs, supporting jobsite visits with account managers, and assisting Project Managers and Strategic Business teams.
- Actively utilize Hilti’s Customer Relationship Management platform to share progress and maximize Hilti’s scope of work on assigned projects, ensuring specified applications are captured through to sales conversion.
- Coordinate effectively across multiple departments and leaders within Hilti.
- Understand local codes, regulations, and technical criteria, and communicate related issues and opportunities with Sales Management.
- Ensure the delivery of engineered solutions and calculation services through the identification of target applications, creation of designed solutions, and provision of bid packages to the customer.
- Review project specifications and calculations, providing feedback to designers on accuracy, suitability, cost optimization, and compliance with applicable codes.
- Provide sound engineering recommendations to engineers, architects, and in-house designers on specific applications, while educating specifiers on technical advantages of Hilti solutions not covered by test data.
- Communicate with customers in writing, ensuring technical accuracy, clarity, and a focus on practical problem-solving while minimizing Hilti’s risk exposure.
- Deliver professional seminars and presentations for architectural and engineering firms to educate them on Hilti products, performance characteristics, applications, and limitations.
- Maintain direct communication with account managers, strategic business personnel, sales managers, contractors, designers, specifiers, and code and approval officials via face-to-face meetings, telephone, and electronic communication.
- Perform other duties as needed or assigned.
Hilti North America ranked 3rd place on the coveted Best Workplaces in Construction by Fortune in 2023.
What do we offer?
In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $90,000-$106,000 with bonus at target of $16,200.
What you need is:
- B.S. in Civil/Mechanical/Structural Engineering or 5+ years Hilti experience designing installation systems in the United States or Canada, required
- Hilti Field Based Designed Service Certification (expert level), required
- Budgetary Quote Certification, required
- Professional engineering license (civil or structural), preferred
- Experience in a structural engineering design office or equivalent, preferred
- Experience in Installation system engineering and design or steel design, preferred
- Familiarity with US and/or Canadian steel design codes (AISC, AISI. Etc.), preferred
- Proven success with selling value added and/or engineered solutions to contractors/end users
- Familiarity with project plans, specifications and commercial terms, required
- Good communication as well as project management skills, required
Why should you apply?
Let’s face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
