Software Sales Account Manager

What's the role?

The Software Sales Account Manager (Solution Consultant) will assist in growing and supporting Hilti Tool Services with a specific focus on ON!Track & Fleet Management with local, regional, and global partners. This role will perform productivity analyses with VIP customers and design optimal solutions to improve customer’s business processes. In addition, it will coordinate with local sales team to support to increase sales and penetration of ON!Track and large Fleet Contracts increasing the numbers of Solution Customers as part of our global customer engagement strategy.

Who is Hilti?

Hilti is making construction better by fulfilling our customers' promise as being the best partner for productivity, safety, and sustainability. We challenge norms to bring innovative, top-of-line solutions to the global construction industry, and beyond. Hilti is where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

The purpose of the role is to assist in growing and supporting software and services with local, regional, and global partners at Hilti. The role involves researching new business prospects by running customer surveys for product development and working with sales teams to develop local strategies. The job holder needs to maintain knowledge of assigned product portfolio and related services.

Focus on business development of Hilti software & services in a defined geographic area among current and prospective customers.

• Analyze sales results, review customer fact base, identify key trades and customer potential to develop tactical sales strategy.
• Collaborate with sales leadership team.
• Building the competence for solution selling in collaboration with the sales leadership team.
• Coordinate efforts of entire team of Account Managers, Regional Managers, Division Managers, and marketing team members with a goal of improving market reach of Hilti software & services.
• Steer pipeline management in sales process in collaboration with the sales team and support the execution of process from lead generation to contract closing.
• With a Consultative approach, will conduct onsite analysis for ON!Track and coordinate Tool Park Analysis, including developing customer‐specific optimized solutions.
• Present customer‐specific solutions with sales management team to decision maker.
• Support customers after contract signing, through the implementation, training, and ongoing usage of ON!Track and Fleet Management solutions.
• Provide sales organization with product expertise and support resources.
• Prepare assigned region(s) and local sales teams for product and service launches and upgrades.
• Plan and participate in trade shows and other industry events.
• Visit construction jobsites and offices to demonstrate Hilti's value proposition to key stakeholders within customer’s organization.
• Communicate with customers to identify new market opportunities relevant to local market.
• Maintain knowledge of assigned product portfolio and related services (i.e. Fleet, LTS, etc.)
• Facilitate startup as well as ongoing training for new and existing customers.
• Assist with training of new field specialists and assist with launch readiness in their MSA.
• Additional duties as assigned.

Hilti North America has been consecutively recognized in Selling Power’s Top 50 Companies to Sell For in the last 18 years.

What do we offer?

In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package including:

• Medical/Dental/Vision coverage effective on your first day of employment
• 401(k) plan with dollar-for-dollar matching, up to 6% matching, up to 6% match and fully vested after one year of employment
• Generous Paid Time Off policy and holidays including two days to give back to your local community
• Paid parental leave, sabbaticals, military leave
• Education reimbursement and student loan assistance
• Up to five days per year of back-up daycare
• Life, accident and disability insurance
• Employee Assistance Program (EAP), company-paid wellness screenings
• Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

What you need is:

• Bachelor’s Degree or equivalent work experience, required
• Minimum of three (3) years consultative selling, specifically to c-suite executives, required
• Training experience preferred
• Strong verbal and written communication skills
• Ability to work in a cross-functional team environment: Marketing, Sales, and other corporate team members
• Demonstrated analytical, problem-solving, organizational, interpersonal, and communication skills required
• Strong knowledge of SAP and Microsoft Office applications
• High level of entrepreneurship and presentation skills
• Willingness to travel up to 50% during first 2 months of training

Why should you apply?

We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It’s why we haven’t gone through any waves of layoffs – even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It’s why most of our account managers come from a non-construction background.

Success at Hilti comes down to teamwork and ability – the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.

This job is #LI-Hybrid, meaning it is field-based and requires daily customer in-person interaction with your home serving as your office location

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.