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Fulfillment Manager

What's the role?

The role of the Fulfilment Manager I, Project Execution Management, is responsible for directly managing the materials and all the logistics including final delivery for construction solutions on engineer to order projects that have changing designs and staged deliveries.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

  • Participate in capture teams for engineer projects (if needed and on demand) to perform and assess options material delivery and logistics cost calculations following elaborated logistics concept (transport, customs, intermediate storage etc.) to support bidding and proposal phase.
  • Can fully execute repeat orders/projects with materials only based off release designs & bill of materials with or without the use of material takeoffs
  • Creates customer-facing proposals for projects to cover the materials offered agreed on with the customer, including contract writing and pricing.
  • Review drawings and consolidate material orders to determine material cost also ensures use of designer’s inventory.
  • Understand materials management and supply chain constraints to forecast materials and support program long term per the multiyear pipeline.
  • Ensures product availability by defining a material staging process with Materials Management through IIR/Material Reservation, Project Plants, Supermarket Stock and or STO process through SAP.
  • Gather specific customer logistics requirements for materials and specials (e.g., labeling packaging, deliveries, unloading, timing, etc.) and explain cost vs benefits to the sales team.
  • Work with credit and tax teams and customs teams to provide all required project-specific documentation.
  • Ensure correct order entry and on-site delivery, final invoicing and manage customer complaint notices.
  • Assess/mitigate risk throughout project duration, especially when scope changes arise; execute change order management.
  • Additional duties as assigned.

With the initiative "16 hours for a better future", we promote real social commitment: Every employee in North America has two days of paid leave for charitable activities

What do we offer?

In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement and student loan assistance, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

What you need is:

  • Bachelor’s Degree in Logistics, Supply Chain or Construction Management, preferred
  • Minimum four (2) years’ experience in engineering to order fulfilment, construction management, or related field, required
  • Excellent written and oral communication skills; proven ability to communicate complex situations in an easy-to-understand manner, required
  • Knowledge of Contract Management, required
  • Knowledge of pricing strategy, credit terms and profitability.
  • Knowledge of materials management, logistics, & transportation methods.
  • Experience using Microsoft Suite (Word, Excel, PPT, Outlook, Teams, etc.), required
  • Experience with ERP systems; SAP preferred.

Why should you apply?

Let’s face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. This role gives you the opportunity to help shape the future of construction.


Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Sales and Customer Service

Bei Hilti steht eine starke und vertrauensvolle Beziehung zu unseren Kunden im Mittelpunkt.

Sie bauen starke und vertrauensvolle Kundenbeziehungen auf und unterstützen unsere Kunden dabei, ihre Projekte zu verwirklichen. 

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