What's the role?
The purpose of the role is to ensure that all receivables are collected in a timely manner and the process to follow up and engage with overdue customers adheres to the market organization's guidelines.
The role involves achieving the credit and collection objectives of the organization and striking a balance between maintaining excellent working relationships with customers and ensuring timely payments.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
• Support development of policies which follow customer service best practices but also ensures timely payments from the customers.
• Develop and monitor a credit control system in collaboration with sales and marketing, finance and executive team members
• Analyze credit applications including evaluating financial information of the customers and determine credit eligibility; Contact customers where required to negotiate credit / payment terms on basis of such analysis.
• Responsible to provide transparency on the state of the books and timely communication to all relevant stakeholders with clear and crisp messages on next steps.
• Support in payment plans negotiation with consumers to ensure bad debts are reduced. Such negotiations should be firm but fair without damaging the relationship
• Responsible for timely trend analysis and building early warning system to internal stakeholders (Sales, Marketing, Executive teams as necessary) and proposed / implement changes to mitigate commercial risk to the business
• Establish clear process of reconciliation of invoices and responding to relevant customer enquiries
• Participate in process improvement projects and support other management directives as prescribed with a balanced customer service approach but eventually to improve debt collection processes.
• Develop clear understanding of the risks associated to the job and follow the guidelines mentioned in internal control systems
• Able to moderate difficult negotiations professionally and to be able to positively influence the customers / internal stakeholders
According to 91% of our employees, the long-term commitment of the Hilti owners brings stability and security to the company.
What do we offer?
Some of our benefits include:
- Genuine career advancement (more than 80% of all leadership roles are filled internally)
- Competitive salary and above-average performance bonus
- Life Insurance cover
- Private Health Insurance and Employee Assistance Programme
- Paid birthday leave
- Paid leave to work on charitable projects
- Wellness subsidy to support an activity for your physical or mental health
What you need is:
Bachelor’s degree or equivalent experience required
Master’s degree in Business, Finance or related field preferred
Min. 2 years’ experience in a Credit & Collections role preferred; otherwise, related experience in finance, consultancy or auditing role within a multinational organisation
Effective communication skills, including ability to structure clear presentations
Proficient English, both written and verbal communication is essential
The ability to simplify a financial message to non-finance stakeholders
Evidence of acting as a strategic business partner through influencing and interacting with key stakeholders across the organisation and with external customers
Experience with an ERP system (SAP preferred) and strong Microsoft application skills (most notably excel)
Why should you apply?
Hilti New Zealand is committed to creating a fair and respectful working climate for all employees, suppliers, and partners. We promote equal treatment of all employees or potential employees irrespective of ethnic origin, colour, sexual orientation, nationality, religion, belief, disability, age, gender, maternity, marital or civil partnership or any other characteristic. Our zero tolerance approach to discrimination is outlined in our Code of Conduct, and we strive to maintain a culture of inclusivity. We perform at our best in a caring and inclusive culture that creates enthusiastic customers and building a better future.
E ū ana a Hilti New Zealand ki te hanga i te āhuatanga mahi tōkeke me te whakaute mō te katoa o ngā kaimahi, kaiwhakarato, me ngā hoa kamupene. E whakatairanga ana mātou i te mana ōrite o ngā kaimahi katoa, o ērā rānei e rapu mahi ana me mātou, ahakoa te mātāwaka, te tae o te kiri, te aronga hōkaka, te iwi tūturu, te hāhi, te whakapono, te hauātanga, te pakeke, te ira tangata, te hapūtanga, te hononga mārena, ā-ture rānei, tētahi atu āhuatanga rānei. Kua whakarāpopotohia tā mātou kore rata rawa ki te whakatoihara i tā mātou Tikanga Whanonga, ka mutu, e ngana tonu ana mātou te whakarite i te ahurea kauawhi. Ki te mahi tātou i tētahi taiao atawhai me te kauawhi tērā ka hanga i ngā kiritaki whakamiha me te anamata pai ake, ka tino papai rawa ā tātou mahi.
If we’re impressed with your CV, we’ll invite you for an interview and introduce you to the team.
